Oracle · 12 hours ago
Configuration Support Analyst – Support Services
United States
Full-time
Remote
Entry Level
$19.62/hr - $38.32/hr
2+ years expOracle is a leading company in AI and cloud solutions, seeking a Configuration Support Analyst to join their Support Services organization. The role involves configuring service requests, supporting application maintenance, and providing customer support for technical and functional issues.
Enterprise SoftwareSaaSBig DataSoftwareInformation TechnologyData GovernanceData Management
Responsibilities
Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes
Qualification
Required
Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Associate's degree, bachelor's degree, or relevant technical training preferred
Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Preferred
Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
HSBC,JPMorgan Chase & Co.Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-02-12
2026-02-12
Company data provided by crunchbase