Vertex Inc. · 11 hours ago
Technical Training Specialist III
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $112K/yr
6+ years expVertex Inc. is a company focused on delivering high-impact learning experiences for its products and solutions. The Technical Training Specialist III is responsible for facilitating engaging training sessions, ensuring learners can effectively apply concepts in real-world scenarios, and leveraging AI tools to enhance learning outcomes.
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Responsibilities
Deliver engaging, high-impact in-person and virtual training experiences focused on learner application and confidence
Facilitate learning through discussion, inquiry, real-world scenarios, and guided practice, not scripted presentation
Read learner dynamics and adapt facilitation in real time based on learner signals, questions, and observed gaps
Ask diagnostic and evaluative questions to assess understanding and guide learners toward independent problem-solving
Manage diverse learner audiences and dynamics while maintaining psychological safety and learning momentum
Travel to deliver training at client sites, regional centers, and conferences (up to 40%)
Design and facilitate training experiences that align directly to enablement goals, including readiness, adoption, and effective use
Reinforce training through enablement touchpoints such as job aids, guided workflows, and post-training reinforcement
Partner with Enablement Services and stakeholders to ensure training supports broader customer and partner success motions
Capture enablement insights from live facilitation to inform improvements in training and support resources
Validate knowledge transfer during training through scenario-based exercises, learner demonstrations, and applied problem solving
Identify learning gaps in real time and adjust facilitation strategies accordingly
Define and measure success indicators beyond completion, such as confidence signals, behavioral change, and adoption metrics
Use training and enablement data to continuously improve learner outcomes
Leverage AI-assisted tools (e.g., LMS analytics, AI copilots, content intelligence, or knowledge assistants) to:
Identify learner trends and common gaps
Personalize reinforcement and follow-up learning
Inform facilitation strategies and pacing
Partner with AI and enablement teams to test and adopt emerging AI capabilities that enhance learning effectiveness
Maintain strong judgment about when human facilitation is essential versus when AI-supported tools can accelerate learning
Contribute trainer insights to the evolution of AI-driven enablement and learning experiences
Partner with Instructional Designers and SMEs to refine training materials based on facilitation insights and learner feedback
Provide input on learning structure, sequencing, and reinforcement strategies
Support updates aligned to product releases and enablement priorities
Qualification
Required
Bachelor's degree in Education, Training, Business, Technology, or related field (or equivalent experience)
Six (6)+ years of experience delivering high-impact, live training to professional or technical audiences
Demonstrated success driving learning application and adoption, not just completion
Expertise in adult learning theory and facilitation-based instructional strategies
Knowledge of enablement concepts focused on readiness, adoption, and performance
Experience in SaaS or enterprise technology environments
Ability to translate complex concepts into practical, actionable learning
Mastery of live facilitation techniques that drive application and confidence
Exceptional verbal communication and executive presence
Strong judgment in balancing speed, depth, and learner readiness
Learner-centric, outcome-driven mindset
Adaptability in dynamic, evolving environments
Confidence to lead, challenge, and coach learners
Comfort operating at the intersection of training, enablement, and AI
Preferred
Experience leveraging LMS and learning analytics to inform training effectiveness
Experience in SaaS or enterprise technology environments preferred
Exposure to AI-enabled learning or enablement tools strongly preferred
Learning platforms and analytics (Docebo preferred)
Comfort leveraging AI tools to enhance training effectiveness and learner insight
Curiosity and learning agility to adopt new technologies responsibly
Benefits
Vertex Bonus Plan (VOB)
Role-specific sales commission/bonus
Equity grants
Company
Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$345M2024-04-23Post Ipo Debt· $345M
2020-07-29IPO
Leadership Team
David DeStefano
Non Executive Chairman
Recent News
legacy.thefly.com
2026-02-12
The Real Deal
2026-01-15
Company data provided by crunchbase