IT Support Technician jobs in United States
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Cogent · 18 hours ago

IT Support Technician

positionGolden, CO, USA
timeFull-time
remoteOnsite
seniorityEntry Level
money$52K/yr - $67K/yr
date2+ years exp

Cogent is a growing, employee-owned company that provides creative and innovative fluid processing solutions. We are currently seeking an IT Support Technician to provide direct support to internal employees and other users of Cogent’s systems and solutions, troubleshooting hardware, software, and network issues.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical assistance to users via phone, email, chat, remote connection, or in-person while following established IT policies and procedures
Provide basic technical support for hardware, software, and networks
Utilize the IT ticketing system for logging incidents, communicating with users, updating cases, and documenting resolutions
Ensure new IT tickets are acknowledged and assigned in a timely manner
Identify and escalate issues requiring advanced technical experience and/or urgent attention
Work with the appropriate sense of urgency to minimize end-user frustration and business disruption resulting from IT issues
Set up new computers and install software in accordance with IT standards
Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with IT policies and procedures
Attend and actively participate in weekly IT team meetings
Perform other duties as assigned

Qualification

IT support experienceTroubleshooting skillsWindows 10Microsoft OfficeGoogle WorkspaceCustomer service skillsAnalytical skillsInterpersonal skillsProblem-solving skillsWritten communicationOrganizational skillsTeamwork

Required

2-3 years of IT support experience
Strong troubleshooting and customer service skills
Ability to adapt in a fast-paced environment
Excellent customer service and interpersonal skills
Basic understanding of IT systems, networking, and troubleshooting
Technical knowledge of Windows 10 and 11 Operating Systems
Good understanding of Microsoft Office application suite
Good understanding of Google Workspace environment
2-3 years of desktop support experience
Self-motivator with an internal drive for success
The ability to build and foster relationships across all departments
Excellent analytical and problem-solving skills
Excellent written communication skills
Ability and willingness to adjust work hours to support company-wide events
Ability to remain calm in a fast-paced, changing environment
Ability to organize, prioritize, plan, and execute work
Ability to work alone and within a team environment
Ability to lift 50 pounds unaided
Ability to sit at a computer for long periods of time

Benefits

Competitive wages
Employee ownership
Benefits
Training
Career growth opportunities

Company

Cogent

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Cogent consists of nine best-in-class partner companies providing pumping and process equipment solutions for specific vertical markets.
dateFounded in 1959
location
Kansas City, Missouri, USA
people-size201-500 employees
web-link
https://cogentcompanies.com

H1B Sponsorship

Cogent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Jamie Rice
CFO & Director of Shared Services
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Recent News

PR.com
Cogent, Inc. Announces Addition of Edelmann & Associates
2025-08-07
PR.com
Cogent, Inc. Announces Addition of Central States Group
2024-12-04
Company data provided by crunchbase