Professional Resource Group, LLC · 1 day ago
Operations Analyst 2
Vancouver, WA
Full-time
Hybrid
Senior Level
5+ years expProfessional Resource Group, LLC is a technical staffing company that provides analyst support to the Operational Technology organization. The Operations Analyst 2 position focuses on providing analytical support for telecommunication functions and involves data collection, analysis, and process improvement to assist management with decision-making and compliance.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Provide project management support for compliance mitigation plans, telecom projects, and asset strategy initiatives:
Track mitigation dates and deliverables
Follow-up with assigned resources to verify action items are completed on-time
Provide analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting
Verify adherence to processes conducted by team on a day-to-day basis and develop work processes to improve compliance posture of CLIENT:
Review current processes against CLIENT policy and procedures to verify alignment, report to CLIENT management where any differences are found
Evaluate current processes and policies that compliance standards for efficiency and accuracy to the standard. Recommend any changes to CLIENT management, assisting with implementation of approved recommendations
Develop management reporting tools that document and communicate the progress of standards and policy related activities to verify timely completion
Participate in incident reviews and Rapid Response Team (RRT) meetings, assisting the implementing manager by providing information, evidence and artifacts that apply to compliance incidents
Provide data call and industry survey support for the Transmission organization:
Review and analyze existing documentation
Evaluate new or changing requirements
Enlist appropriate subject matter expert input
Draft Transmission responses for SME and CLIENT manager review and approval
Organize, monitor, analyze, evaluate and report on performance pertaining to data call artifacts collection and processes
Maintain timeliness and quality of artifacts (reliable, consistent, and useful)
Assist management, project managers, business analysts, and technical Subject Matter Experts with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects
Maintain filing system(s), files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) and Information Security (INFOSEC) standards and procedures. Validate official records are accurately maintained for auditing purposes
Participate in efforts to inventory the information needs of JT’s business programs and functions. Analyze business processes to identify gaps in information quality control and quality assurance
Assist in Change Management processes and procedures for quality control, quality assurance and improvement
Assist in development and maintain performance metrics on the quality of key business information. Create, maintain and periodically present executive dashboards of performance metrics to management
Draft and provide briefings, as requested, to staff and managers on information quality to raise awareness and to transfer knowledge on information quality fundamentals and best-practices
Provide input and recommendations concerning how information is organized and displayed in SharePoint and the Control Center Network (CCN) Library documentation, the quality and type of information included and retained, and coordinate with management/subject matter experts to ensure the information needs of the organization are being met in a useful and efficient manner. Assist with the implementation of approved recommendations
Assist JT Manager by providing assistance creating guidance, road maps, principles, standards and best practices
Gather information related to current operational demands, disturbances, and improvements to assist the JT Manager in creating a long-term strategic vision
Gather information related organizational capacity to assist JT Leadership in documenting resource needs and constraints
Gather and document reporting requirements and work with J-OT counterparts to develop data exchange and reporting solutions, using the CCN database, Configuration Management System (CMS) database, library systems, and other record stores
Assist in the implementation and integration of automated data management procedures
Collect, organize, and validate data and model results to establish data reporting completeness, accuracy and quality
Generate reports from various data repositories
Assist in the implementation and integration of electronic reporting and customer interfaces for JT supported services, including: research, analyze, model and organize information for developing / drafting and recommending requirements
Draft training, tip sheets and other tools to facilitate a less-resistant move to new processes
Qualification
Required
MUST be US Citizen to be eligible to apply for Federal Background Check
Requires Real ID and or Valid Passport to interview
An Associates or Bachelor's degree in Computer Science, Engineering, Business Management/Administration, Organizational Development or closely related technical discipline is preferred
5 years of experience is required with an applicable Bachelor's degree
7 years of experience is required with an applicable Associates degree
9 years of experience is required without a degree or applicable degree
Experience should be directly-related to business and/or operations analysis and progressively more technical in nature
Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical
Experience with SharePoint/Excel/Visio/Project or similar applications
Experience with business requirements gathering and data
Valid U.S. Driver's License is required
Company
Professional Resource Group, LLC
The value-add of any professional, beyond their technical contribution, is their ability to share their experience, to interact, to effectively communicate, to proactively participate, in order to achieve a desired collective goal.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase