ClearFuze Networks, Inc. · 18 hours ago
IT Support Supervisor
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $90K/yr
7+ years expClearFuze Networks, Inc. is a technology company specializing in Information & Communications Technology. They are seeking an IT Support Supervisor to supervise the IT Services Support Team, resolve complex technical problems, and ensure customer satisfaction through effective management of support operations.
ConsultingInformation TechnologyInformation Services
Responsibilities
Assist Managers with Setting Task Assignments & Priorities for Level I/II
Actively Rotate Between Team/Queues – coaching/escalating for Level I/II
Leading Team by Example – model behaviors & work practices
Assist with Onboarding new hires & Cross-Training of Level I/II
Assist Managers with Maintaining Staff Scheduling
Success is measured against team performance % of ticket escalations
Actively Manage Issue Escalations during shift
Provide Daily Shift Change Status Reports to Manager
Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
Route unassigned tickets & act as liaison between receptionists & technician pool
Success is measured against team performance % of ticket reopens
Meeting customer SLA’s
Follow-up If Necessary or to Build Relationship
Issue Survey and Drive Response Rate
Review relationship & provide Sale Lead Opportunities when possible
Success is measured against team performance % SLA compliance
Qualification
Required
High School diploma or equivalent
7+ years of experience in IT working as a lead/senior IT support role or engineer
Minimum (2): A+, Network+, Server+, Security+, etc…
Minimum (1): MCSE, CCENT/CCT, VCP6
Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
Technical Skills must exceed that of Level I and Level II support staff
Experience and able to present examples of leading teams & empowering team members to achieve professional growth
Highly self-motivated & directed
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high pressure environment
Exceptional customer service orientation
Strong oral and written communication skills
Preferred
Associate's degree in Information Technology or a related field
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Recent News
2026-01-22
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