UNDP · 6 hours ago
Mediation and Technical Support Specialist (70% Part time) (Open to Tier 1 & 2 Applicants) (Home Based)
United States
Full-time, Part-time
Remote
Senior Level
7+ years expUNDP is a global organization working to eradicate poverty and reduce inequalities. They are seeking a Mediation and Technical Support Specialist to provide mediation, facilitation, and dispute resolution services, while also offering technical support and capacity building for the Stakeholder Response Mechanism.
Enterprise SoftwareNon ProfitGovernmentHumanitarian
Responsibilities
In collaboration with SECU advise complainants in a comprehensive manner on the different avenues of grievance redress available to them (SRM/SECU) and provide a comprehensive overview over the SRM process
Provide mediation, facilitation and dispute resolution services on behalf of UNDPs Corporate SRM (SRM) and at the request of SRMs lead advisor
Identify, recruit and manage mediators and/or third party neutral consultants contracted by SRM to mediate complaints
Monitor implementation of mediation outcomes
Ensure SRM public case registry is regularly updated
Provide routine case update reports to SRMs Lead Advisor and in terms of any agree reporting protocol
Maintain strict neutrality, impartiality and confidentiality, in accordance with UN/ UNDP standards and professional mediation ethics
Comply with all relevant SRM reporting requirements
As requested by SRMs Lead Advisor, provide technical support regarding SRMs participation in IAMnetwork, and the UNAMnet
Colloborate with the SRMs Lead Advisor in identifying and implementing an appropriate system for recruiting local mediators across the globe to support the work of SRM
Contribute to any policy review process, ensuring contemporary accountability themes and principles are enshrined in any policy developments
Ensure cutting edge mediation and dispute resolution techniques are deployed by SRM, including consideration of other mediation units within the UN system
Develop knowledge products for Country Offices to ensure capacity building for the implementation of CO SRMs
Develop a capacity building strategy to be conducted for CO SRMs, in coordination with SES
Advise on appropriate case management systems for Corporate SRM and CO SRMs
Building SRMs internal understanding of case management systems with the UN to enable deployment of the most appropriate mechanism
Qualification
Required
Advanced university degree (Master's degree or equivalent) in Law, Public Administration, Political, Social Sciences, Humanities, Development Studies, Business Management or any other relevant disciplines is required
A first-level university degree (Bachelor's degree) in the above-mentioned field of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree
Minimum of 7 years (with master's degree) or 9 years (with bachelor's degree) of extensive international experience in mediation, negotiation, facilitation, dialogue in multi-stakeholder development contexts, including proven field experience mediating complex disputes among governments, international organizations, private sector, communities, and civil society
Proficiency in IT software packages (MS Word, Excel, etc.) and advanced knowledge of spreadsheet and database packages, experience in handling web-based management and ERP systems
Fluency in English is required
Preferred
Proven experience in mediation and conflict resolution on climate change, environmental, and natural resource issues, including providing technical advice and conducting environment-sensitive conflict analysis
Previous work experiences within international organizations (e.g., UN agencies, World Bank, INGOs) on dispute resolution, and/or mediation is highly desirable
Experience in working with independent accountability mechanisms is an asset
Working knowledge of another UN language is an asset
Benefits
UNDP will cover the related travel and subsistence expenses.
Company
UNDP
UNDP is an active United Nations program that focuses on poverty eradication, crisis prevention, and social development.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Darinka Vasquez
Digital Specialist: Strategy & Innovation for Governments
Joe Hooper
Director
Recent News
2026-02-05
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