Delta Star, Inc. · 21 hours ago
IT Support Associate
Delta Star - West, 270 Industrial Rd, San Carlos, California, United States of America
Full-time
Onsite
New Grad, Entry Level
$26/hr - $30/hrDelta Star Inc. is seeking a customer-focused IT Support Associate to provide first-line technical assistance and ensure smooth IT operations across the organization. The role involves troubleshooting hardware, software, and network issues, assisting with installations and updates, and providing remote and onsite support to end-users.
Electronics
Responsibilities
Deliver technical support through ticketing systems, phone, chat, and email
Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals
Escalate complex issues to higher-level support when necessary
Provide both remote and onsite assistance to end-users
Install, configure, and maintain computer systems and applications
Perform system updates, patches, and antivirus scans to maintain security
Document technical procedures, solutions, and user guides
Participate in IT projects such as upgrades, migrations, and deployments
Respond promptly to user inquiries and resolve issues effectively
Assist with user account setup, password resets, and access permissions
Maintain accurate records of support requests, resolutions, and IT inventory
Create and update knowledge base articles for common issues
Monitor and respond to system alerts and notifications
Support basic network troubleshooting (e.g., connectivity issues, printer sharing)
Ensure compliance with company IT policies and procedures
Qualification
Required
Must live or be willing to relocate within a safe, reasonable commute to the assigned location
Must be authorized to work in the United States for any employer for U.S.-based positions
Basic understanding of computer systems, networks, and software applications
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently and collaboratively within a team
Eagerness to learn and adapt to new technologies
Customer service orientation and patience when assisting non-technical users
Preferred
Associate's degree or equivalent experience in Information Technology, Computer Science, or related field preferred
Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals preferred
Familiarity with Windows operating systems and Microsoft Office Suite
Experience with ticketing systems (e.g., ServiceDesk+, Jira ITSM) is a plus
Basic knowledge of Active Directory, Office 365, and remote support tools preferred
Benefits
Medical, dental, vision, life, and disability insurance
401(k) plan with matching contributions
Employee Stock Ownership Plan (ESOP)
Corporate bonus plan
Paid time off
Sick pay
Floating holidays
Access to flexible spending accounts and consumer benefits
Benefit bank
Education assistance
Company
Delta Star, Inc.
Delta Star is recognized as an industry leader in pursuit of continuously improving the performance, delivery and reliability of power to meet the energy needs of the future.
Founded in 1908
1001-5000 employees
H1B Sponsorship
Delta Star, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Jason Greene
President & CEO
Kendall Jackson
Chief Operating Officer
Recent News
Company data provided by crunchbase