Sesame Workshop · 15 hours ago
Helpdesk / Desktop Support Analyst
Hybrid in New York, NY
Full-time
Hybrid
Mid Level
$56K/yr - $66K/yr
3+ years expSesame Workshop is the global nonprofit behind Sesame Street, dedicated to empowering children through education and media. They are seeking a Helpdesk / Desktop Support Analyst to provide first level phone support and desktop support for both PC and MAC users, while managing user accounts and supporting various applications.
Non ProfitHumanitarianUnderserved Children
Responsibilities
Perform customer service functions by answering employee email and phone requests
Provide first level phone support and desktop support for both PC & MAC users
Responsible for logging all calls in ServiceDesk ticketing system and escalating calls if necessary
Assist in imaging of new desktops and laptops for distribution
Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars
Support remote users; understanding of VPN; remote access technology
Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IT Operations Department
Responsible for setting up and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution
Support applications such as Signiant, Zoom, Microsoft O356, Adobe Creative Cloud, and other productivity tools
Other related tasks as assigned
Qualification
Required
3-4 years of combined relevant education & technical experience
Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge
Strong working knowledge of Windows 10 and MAC OS X
Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi's, WiFi, Mobile Devices, VOIP phones, etc.)
Preferred
Bachelor's Degree or equivalent experience
Excellent verbal, communication, and organizational skills
Knowledge of Active Directory and Microsoft Exchange administration
Company
Sesame Workshop
Sesame Workshop, a non-profit educational organization, employs educational power to enable children to reach their highest potential.
201-500 employees
H1B Sponsorship
Sesame Workshop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
LEGO Foundation
2018-12-04Grant· $100M
Leadership Team
Sherrie Westin
President and CEO
Brown Johnson
Executive Vice President
Recent News
2026-02-08
iphoneincanada.ca
2026-01-16
Company data provided by crunchbase