AccessWave · 19 hours ago
Field Service Engineer- Sales Support
Phoenix, AZ, US
Full-time
Onsite
Mid Level
$80K/yr - $80K/yr
4+ years expWestern Microsurgical LLC specializes in the sale, service, maintenance, and repair of Leica surgical microscopes. They are seeking a highly independent Field Service Engineer who will be responsible for the diagnosis, repair, maintenance, and installation of surgical microscopes while also providing support to the Regional Sales Manager in driving territory growth initiatives.
Human ResourcesProperty & Casualty InsuranceHealth InsuranceCommercial InsuranceEmployee BenefitsLife Insurance
Responsibilities
Respond independently to assigned customer service calls to diagnose, service, repair, maintain, and/or install surgical microscopes
Perform all work in accordance with manufacturer specifications and regulatory guidelines
Determine parts, supplies, or tools needed to complete service calls efficiently and cost-effectively
Ensure service commitments are met within outlined response times and service level agreements
Coordinate delivery, setup, evaluation, and breakdown of new and demo equipment
Advise end users on proper use, preventative maintenance, and best practices to maximize equipment performance and lifespan
Complete job documentation accurately and timely, including service reports, inventory logs, expense reports, and related documentation
Manage inventory, ensuring appropriate parts levels are maintained and unused parts are returned
Perform other duties as assigned by management
Partner closely with the Regional Sales Manager to support territory growth initiatives
Identify and communicate potential opportunities, including service contracts, equipment upgrades, replacement units, and accessories
Generate and qualify new customer leads during routine service visits
Reinforce the company’s value proposition during customer interactions, strengthening brand loyalty and retention
Communicate competitive intelligence and market insights to the sales team
Support customer follow-up related to open quotes, evaluations, and service contract renewals
Act as a trusted advisor to customers, fostering long-term relationships that drive recurring revenue and account expansion
Qualification
Required
High school diploma or equivalent required
Valid driver's license with clean driving record
Proficiency in testing devices and tools required for adjustment, calibration, and repair
Strong consultative communication skills with the ability to position value-based solutions
Ability to build and maintain long-term customer relationships within an assigned territory
Basic understanding of sales pipeline management and territory development concepts
Strong customer service and relationship-building skills
Excellent organizational and problem-solving skills
Ability to lift up to 100 lbs
Ability to load and unload equipment at repair or installation sites
Reliable transportation suitable for carrying tools and supplies across assigned territory
Preferred
Associate's or Bachelor's degree preferred
Technical training in Surgical Equipment preferred
Technical training in Autoclaves, Anesthesia, Monitors, Devices, Medical Gas, and Surgical Equipment preferred
Four (4) years' experience as a Field Service Technician in a medical environment preferred
Electrical, schematic reading, mechanical, or carpentry skills preferred
Benefits
Quarterly bonus eligibility (performance-based)
Mileage reimbursement
Health benefits
401(k) plan
Company
AccessWave
AccessWave offers insurance brokerage, benefits consulting, and professional networking events for businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bill Williams
Founder & CEO
Company data provided by crunchbase