Caterpillar Inc. · 9 hours ago
Service Options Regional Consultant - Americas North & LATAM
Peoria, IL
Full-time
Onsite
Mid Level
$128K/yr - $193K/yrCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, dedicated to building a better, sustainable world. The Service Options Regional Consultant will act as a key liaison between the Dynamic Service Options program and dealers in the Americas North and LATAM, focusing on dealer requirements, training, and support for service options.
ConstructionManufacturingMechanical EngineeringMachinery Manufacturing
No H1B
Responsibilities
Conduct dealer interviews and experiments to inform future repair and service experiences as part of the Lean Innovation team
Gather and validate dealer business requirements for Rebuild, Maintenance, and Repair NPIs in partnership with workstream leads
Perform User Acceptance Testing and coordinate dealer participation, feedback, and issue resolution
Support NPI digital application rollout to dealers through PSOR/ASC engagement and training
Respond to dealer requests related to current and future application functionality, access, and integrations as first line support to industry and district reps and their dealers
Partner with dealers, reps, and market professionals to identify operational challenges related to service options and define best‑practice processes across sales, operations, and IT. Provide consulting and recommendations to improve workflow efficiency, including on‑site visits as needed to assess dealer practices and offer tailored solutions as needed
Lead small projects as needed related to service options and delivery of new solutions
Qualification
Required
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Strategic Thinking: Knowledge of the importance of 'big picture' thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization
Preferred
Strong understanding of dealer operations, service workflows, and repair quoting processes
Experience collaborating with cross‑functional teams
Comfortable representing product capabilities directly with dealers and industry teams
Bilingual Spanish/English for LATAM engagement
Skilled in supporting deployments and facilitating change across diverse audiences
Excellent communication, relationship‑building, and problem‑solving abilities
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
Arizona Daily Star
2026-02-08
2026-02-07
Company data provided by crunchbase