Agero, Inc. · 21 hours ago
Remote - Kia Care, Tech Support & Customer Service Representative
United States
Full-time
Remote
Entry Level
$16.50/hr - $16.50/hr
1+ years expAgero is a leading provider of digital driver assistance services, aiming to enhance the vehicle ownership experience through technology and customer service. They are seeking Remote Connect Total Case Specialists to handle customer inquiries related to Kia Connect, providing technical support and resolving issues while ensuring a positive customer experience.
Property & Casualty InsuranceAutomotiveInformation TechnologyInsuranceInsurTech
No H1B
Responsibilities
Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolving concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns
Be the Customer's Voice: Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions
De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions
Collaborate for Success: Partner with dealerships, Kia, and external & internal teams to resolve a range of issues related to in-car technology, subscription services, warranty coverage, and backordered parts
Document with Care: Record all case details and customer interactions accurately, ensuring timely follow-up and resolution
Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner's Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support
Navigate Digital Tools: Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress
Excel in our Contact Center: Thrive in an independent, performance-driven remote environment where reliability, empathy, and consistent quality service are recognized and rewarded. Connect directly with your teammates, peers, and leaders while working online using Zoom and Google Chat. Team work and positive attitude required
Qualification
Required
Must currently live in the state of Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ year of customer service, sales, or technical support (preferably in a fast-paced contact center). Good tenure, demonstrated career progression, and prior remote work experience are strong plus
Genuine passion for helping others, with proven experience in customer-facing or support roles
Comfortable using Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information
Thrive in a professional virtual contact center environment, collaborating effectively with peers and leaders remotely on the phone, through email or chat, and on Zoom
Availability for all shifts - days, evenings, or nights, and on weekends & holidays, or other peak call times as needed to support our customers
Must pass a criminal background screening
To work with us, you will need to provide your own gear. This includes a quiet workspace free from distractions. A compatible personal desktop or laptop computer, wired high-speed internet, a webcam, an active cell phone, and a wired headset are all required
Personal desktop or laptop with OS Windows 11 versions 24H2 or 25H2
Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). CPU cannot be more than 5 years old
8 GB or greater RAM
Minimum 20 GB free space
Webcam
Wired Headset
Google Chrome 23+ or Mozilla Firefox 3+
Secure, wired high-speed connection with minimum upload: 10 Mbps, minimum download: 25 Mbps, maximum latency: 80 ms (up to 100 ms)
In-service device capable of SMS text messaging and app downloads (used for two-step authentication)
Device must be password-protected
Preferred
Good tenure, demonstrated career progression, and prior remote work experience are strong plus
Benefits
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off
Tuition Reimbursement
Complimentary Roadside Assistance
Employee Assistance & Work/Life Program (EAP)
Career growth and advancement opportunities
Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
401(k) plan with company match and tuition assistance to support your future goals.
Flexible time off, paid sick leave, and ten paid holidays annually.
Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs
Company
Agero, Inc.
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.75M2022-08-12Series Unknown· $4.75M
2013-08-15Acquired
Leadership Team
David Ferrick
Chief Executive Officer and President
Recent News
2026-01-09
2025-12-02
Company data provided by crunchbase