TMA Systems · 8 hours ago
WebTMA Consultant
US
Full-time
Hybrid
Entry, Mid Level
2+ years expTMA Systems is a technology company located in Tulsa, Oklahoma, specializing in Maintenance Management solutions. They are seeking a skilled Implementation Consultant to lead the deployment of their Facil-IT enterprise software, focusing on client needs assessment, system configuration, and user adoption training.
ElectronicsSoftwareComputer
Responsibilities
Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs
Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement
Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation
Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation
Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases)
Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards
Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations
Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients
Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps
Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell
Assists in the Quality Assurance Testing of Software as needed
Escalates client issues properly and promptly to ensure client retention
Other duties as assigned
Qualification
Required
2+ years of consulting experience, preferably in software or technology OR relevant industry experience
Bachelor's degree in Business, Project Management, Management Information Systems, Data Analytics, or related field
Ability to build strong relations with clients
Ability to maintain open and positive communication with clients and associates
Working knowledge of principles and processes for providing customer service, which includes, customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction
Advanced knowledge of commonly used concepts, practices, principles and procedures of software implementation
Excellent verbal and written communication, presentation and computer skills
Ability to identify alternative solutions, conclusions or approaches to problems
Ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers
Ability to produce results and think strategically
Ability to present creative concepts and media strategies to internal and external customers
Company
TMA Systems
TMA Systems is a computer software company that offers maintenance management software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68MKey Investors
Silversmith Capital Partners
2021-10-05Private Equity· $68M
Leadership Team
Mark Simner
Chief Executive Officer
Recent News
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