SpryPoint · 7 hours ago
Customer Support Specialist I (PST)
Washington, United States
Full-time
Onsite
New Grad, Entry LevelSpryPoint is a high-growth software company modernizing how utilities serve their communities. As a Customer Support Specialist I, you will be the first point of contact for clients seeking assistance with SpryPoint’s applications, troubleshooting issues, documenting solutions, and collaborating with internal teams.
Customer ServiceConsultingSaaSSoftwareAppsInformation TechnologyMobile
Responsibilities
Provide first-level support to clients via e-mail, client portal, and phone/zoom
Troubleshoot and resolve technical issues related to SpryPoint applications
When troubleshooting bugs, be able to identify the expected results and provide steps to replicate for the development team to research further. Must be resourceful in issue navigation and analysis
Document client interactions, issues, and resolutions in the support ticketing system
Escalate complex issues to senior team members when necessary
Collaborate with cross functional teams to improve support processes and product quality
Monitor system performance and proactively identify potential issues
Stay updated on product releases, changes, and best practices
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Strong understanding of relational databases and SQL
Strong understanding of Application Programming Interfaces (API) and the real world application
Knowledge of Reporting & Business Intelligence platforms
Ability to research and troubleshoot software and technical issues
Experience working with Help Desk, Ticketing, or CRM Software (FreshDesk, Jira)
Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
Mastery of office productivity suites such as Microsoft Office and Google Docs
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and manage multiple tasks
Customer service mindset with a proactive approach to issue resolution
Experience with help desk or ticketing systems (e.g., Zendesk, Jira, Freshdesk)
Exposure to SaaS applications and cloud-based technologies
Familiarity with ITIL processes and best practices
Preferred
Experience in finance, accounting, or related fields is a plus
Familiarity with utility billing practices, rate structures, and regulatory requirements is a plus
Basic knowledge of web technologies (HTML, APIs, SQL, or cloud-based applications) is a plus
Benefits
Health, dental, vision, and life insurance from day one
Generous PTO, Summer Friday half-days, and unlimited sick days
RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund, tuition assistance, and Book Bounty program
Annual company events and team offsites that bring us together
Company
SpryPoint
SpryPoint provides cloud based solutions and consulting services to help utilities optimize customer service and operations.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Insight PartnersCIBC Innovation BankingNorwest
2026-01-20Private Equity
2025-03-07Debt Financing
2023-03-06Private Equity
Leadership Team
Kyle Strang
Chief Executive Officer
K
Keir Pollard
Founder | CTO
Recent News
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