Victra - Verizon Authorized Retailer · 8 hours ago
Operations Coordinator II
Winterville, NC
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expVictra is the largest Verizon authorized retailer in the United States, aiming to connect people to life-changing technologies. The Operations Coordinator II will be part of the Contact Center operations team, responsible for managing various operational tasks, collaborating with teams, and ensuring the smooth execution of projects.
RetailTelecom & CommunicationsTelecommunicationsWireless
Responsibilities
Support and manage special projects, ensuring timely execution and delivery
Collaborate with cross-functional teams to implement new tools, processes, and systems
Coordinate daily operational activities, ensuring alignment with the Contact Center's strategic goals
Maintain and update operational records, documentation, and expenses
Assist in forecasting, resource planning, and performance analysis to optimize productivity
Provide actionable insights to leadership based on data analysis
Act as a liaison between departments, including IT & HR to address operational needs
Communicate updates, policies, and procedural changes effectively across teams
Support team leads and supervisors in coordinating training and performance initiatives
Ensure adherence to company policies, procedures, and regulatory requirements
Coordinate and execute special event planning
Act of Point of Contact for Facility related concerns
Conduct periodic audits to ensure operational consistency and excellence
Qualification
Required
12+ months of previous operations experience in contact centers
Highly proficient with computers and MS office applications
Excellent written and verbal communication skills
Analytical skills, comfortable working with numbers and math
Demonstrates an ability to solve problems, think, reason, and learn
Attention to detail with an ability to multi-task
Self-driven, able to perform tasks with limited direction
Develops positive working relationships with peers and stakeholders
Legally authorized to work in the United States and must at least 18 years old
High School Diploma (Undergraduate or some college preferred)
Benefits
Premium Health, Dental, and Vision Insurance
Paid Maternity Leave
401K Match
Tuition Reimbursement
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Diversity, Equity, & Inclusion Team Member Resource Groups
Career Advancement Opportunities
Company
Victra - Verizon Authorized Retailer
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$269.85M2021-11-12Undisclosed· $269.85M
2016-01-19Acquired
Leadership Team
Richard Balot
Chief Executive Officer
Recent News
2026-02-03
Company data provided by crunchbase