Priority Wire & Cable · 17 hours ago
IT Support Specialist Tier I
Little Rock, Arkansas, United States
Full-time
Onsite
Mid, Senior Level
7+ years expPriority Wire & Cable is a company focused on providing quality wire and cable solutions, and they are seeking an IT Support Specialist Tier I. This role is responsible for being the first point of contact for employees needing technical assistance, handling a variety of IT issues to ensure productivity, and contributing to technology advancement within the organization.
TransportationHardwareManufacturingAutomotive
No H1B
Responsibilities
Own Level I/II tickets for user account issues (password resets, account unlocks, access changes under guidance)
Troubleshoot and resolve user device issues for Windows 11 laptops/desktops, Mac devices, thin clients, and mobile devices
Diagnose and resolve printer, scanner, and peripheral problems, including connectivity and driver issues
Support email and application issues (Outlook, Teams, Office / Microsoft 365, and line-of-business applications)
Use remote support tools to assist users; provide clear, non-jargon explanations of what you are doing and why
Handle assigned SOC and NOC alerts by following established SOPs and runbooks; gather logs and escalate clearly when needed
Install and update approved applications and agents on user devices following standard deployment procedures
Keep accurate documentation in the ticketing system, including problem description, steps taken, and resolution
Contribute to knowledge base articles, FAQs, and quick-reference guides for common issues
Collaborate with other team members, ask for help early on complex issues, and share what you learn back with the team
Qualification
Required
7+ years in a help desk, desktop support, or customer-facing technical role
Hands-on experience supporting Windows 10/11, Microsoft 365, and standard business applications
Comfortable troubleshooting device issues (performance, connectivity, login problems) and basic network/Wi-Fi/VPN issues using simple tools and checklists
Excellent verbal and written communication skills; able to listen carefully, summarize issues, and set expectations with non-technical users and senior management
Strong problem-solving and troubleshooting skills with a structured approach rather than guesswork
Some exposure to scripting (PowerShell or similar) and an interest in automating repetitive tasks over time
Customer-service mindset: calm under pressure, follows through on commitments, and keeps users updated without being prompted
Naturally helpful and team-oriented; open to coaching and comfortable asking questions when unsure
Ability to develop training materials and train fellow technicians as well as end users to drive adoptability
Must bring high energy and strong collaboration tools to the team and business
Working knowledge of Microsoft Entra ID (Azure AD) including user provisioning, group membership, MFA/SSPR support, Conditional Access basics, and troubleshooting identity/login issues
Ability to perform day-to-day identity operations such as account creation, access adjustments, license assignments, and hybrid identity troubleshooting under guidance
Exposure to telephony/VoIP systems with hands-on experience supporting or assisting in migrations to Microsoft Teams Voice or other similar platform migrations
Familiarity with number porting, call flow basics, voicemail setup, and troubleshooting Teams calling issues (headsets, devices, call quality, connectivity)
Ability to work with senior engineers during telephony cutovers, documenting issues, validating call routing, and supporting end users during transitions
Teams room support, configuration and troubleshooting in additional to experience with other Video Conferencing/Video call platforms to be able to drive a forward thinking vision towards a robust and simplistic end user experience
Experience configuring and managing Microsoft Intune for device compliance, configuration profiles, application deployment, and security baselines to support a fully managed Windows environment
Hands-on ability to design and maintain Windows Autopilot provisioning workflows, including hardware registration, deployment profiles, and zero-touch onboarding for new devices
Strong understanding of Windows Update for Business and Intune patching policies to ensure timely, automated OS and application updates across the fleet
Experience monitoring device health, troubleshooting enrollment issues, and optimizing lifecycle processes to support a scalable, cloud-managed endpoint environment
Preferred
Some college coursework in Information Technology or a related field, technical training, or equivalent practical experience
Certifications such as CompTIA A+, Network+, Microsoft fundamentals, ITIL
Experience with ITSM ticketing systems
MSP experience supporting organizations with similar size and complexity of IT infrastructure
Benefits
Medical Insurance with premiums paid at 100% for employee AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness and Accident Policies available
Company
Priority Wire & Cable
Priority Wire & Cable is a supplier of electrical, electronic and utility wire and cable products.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-09-23
Company data provided by crunchbase