Amazon · 8 hours ago
Sr. Technical Program Manager, Amazon Customer Service
Seattle, WA
Full-time
Onsite
Senior Level
$134K/yr - $231K/yr
7+ years expAmazon is a leading company in customer service and technology, and they are seeking a Sr. Technical Program Manager to drive critical infrastructure builds and enhance data capabilities. This role involves collaborating with cross-functional teams to define technical architecture and deliver scalable technology solutions that improve customer experiences.
RetailArtificial Intelligence (AI)E-CommerceLogisticsDeliveryFoundational AI
Responsibilities
Drive critical cross-functional infrastructure builds with broad organizational impact and clear customer benefit
Define comprehensive technical requirements that address significantly complex problems while delivering long-term solutions for our customers
Operate with high autonomy in managing technical programs that have substantial business, engineering, and customer experience implications
Build and maintain strong relationships across organizational boundaries, consistently advocating for customer needs in technical decisions and representing complex trade-offs clearly to senior leadership
Transform ambiguous business and customer needs into actionable technical requirements through effective stakeholder engagement
Foster an inclusive culture where diverse perspectives are heard and customer-focused solutions are prioritized
Lead the development of technical requirements that resolve significant cross-organizational challenges while maintaining focus on customer experience
Negotiate priorities across competing demands, using customer insights and data to inform decisions. Manage complex dependencies and risks across multiple areas
Deliver noteworthy contributions recognized both inside and outside the organization, particularly in improving customer experience and data infrastructure build quality
Probe assumptions and illuminate potential pitfalls during technical planning and requirements definition, always considering customer implications
Align teams toward coherent infrastructure build strategies while fostering an environment of continuous improvement
Qualification
Required
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Benefits
Equity
Sign-on payments
Medical
Financial
Other forms of compensation
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase