Fiserv · 21 hours ago
Senior Engagement Director
Berkeley Heights, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$118K/yr - $202K/yr
8+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Senior Engagement Director will align sales commitments, delivery execution, and operational readiness for enterprise clients, ensuring successful program delivery and client satisfaction.
FinanceFinTechInformation TechnologyFinancial ServicesInformation Services
No H1B
U.S. Citizen Only
Responsibilities
Own end-to-end delivery for complex, multi-product client programs, from mobilization through go-live and stabilization, ensuring delivery to scope, schedule, cost, and quality
Define and gain alignment on program approach, end-state vision, roadmap, and success measures; establish baseline plans and governance
Lead cross-functional coordination across business analysis, project management, development, testing, infrastructure, and operations in a matrix environment to drive outcomes
Build and maintain executive-level client relationships; act as the single point of escalation during implementation to achieve referenceable results
Align proposals, contracts, scope, and billing with the delivery plan; run governance, steering forums, risk/issue management, dependency management, and change control
Integrate product development, operations support, and infrastructure stakeholders to ensure readiness for cutover and seamless transition to operational support
Drive continuous improvement and organizational change to increase predictability, throughput, and value realization across programs
Qualification
Required
8+ years of experience in program management within professional services or software delivery leading large-scale, multi-product implementations and software development projects
8+ years of experience leading complex enterprise programs that include software development, systems integration, and data conversion
8+ years of client-facing experience engaging executive stakeholders, setting expectations, and resolving escalations in a professional services environment
8+ years of experience operating in matrixed organizations to coordinate cross-functional teams across product, operations, and infrastructure to deliver contracted outcomes
Experience using MS Project, Clarity, Jira, and Confluence to plan, track, and report program schedules, dependencies, risks/issues, and deliverables in an enterprise context
Bachelor's degree or an equivalent combination of education, work, and/or military experience
Preferred
PMP or equivalent program management certification
Experience delivering account processing core banking systems or similar high-throughput transaction processing platforms
Experience applying scaled agile methods (e.g., SAFe) within large, multi-team programs
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-02-11
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-11
2026-02-11
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