Caterpillar Inc. · 2 days ago
Site Solutions Manager - Mining
Tucson, AZ
Full-time
Onsite
Senior Level
$173K/yr - $259K/yrCaterpillar Inc. is a global company focused on creating sustainable communities. The Site Solutions Manager will serve as the primary point of contact for mining customers, managing site performance and delivering solutions to meet customer expectations.
ConstructionManufacturingMechanical EngineeringMachinery Manufacturing
No H1B
Responsibilities
Serve as the primary point of contact for the customer and dealer at the site and centralized engineering departments
Manage day-to-day relationships at the site(s)
Know and understand the customer, their applications, needs, and future mine site plans
Liaise and direct all internal Caterpillar enterprise resources to ensure alignment among groups such as Change Management, Safety Services, Fleet Management, Product Support, Condition Monitoring, Site Performance Managers, MineStar Site Managers, etc
Act as a consultant to dealer and customer operations and maintenance managers as well as executive management advising on strategic direction for proper solutions selection, business risk management, equipment management, and operations activities
Oversee Caterpillar business risk and escalate issues as needed
Establish and execute communication plans with the site, dealer, and Caterpillar
Deliver performance through relentless execution
Monitor, manage, report on, and resolve issues related to customer satisfaction, product health, and future solutions needs
Create and maintain an active "window into Cat" for key customer decision makers
Gather key customer VOC for incorporation into solutions design, Product Problem Resolutions and/or New Product Introduction
Act as a recognized advocate for customers in securing the commitment of Caterpillar and Dealer resources to assure continued customer satisfaction
Consult with various departments within Caterpillar regarding the evolving direction and strategies that key industry leaders are adopting for the future
Qualification
Required
Mining-related application and operations experience
Knowledge of a broad range of Caterpillar and dealer offerings and various application methods
Ability to develop and provide solutions to significant technical challenges
Project management experience
Proven track record of delivering on customer expectations
Strong problem-solving and decision-making abilities
Previous field experience or account management experience
Ability to align incentives and goals tied to site performance
Knowledge of customer service concepts and techniques
Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Understanding effective communication concepts, tools and techniques
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of relationship management techniques
Ability to establish and maintain healthy working relationships with clients, vendors, and peers
Strong emotional intelligence, possessing the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences at dealer and customer operational level
Preferred
Bachelor's degree or equivalent experience
Extensive experience with Caterpillar products and services
Experience with financial and accounting principles
Strong product/application background (including familiarity with mining customers, business drivers, KPIs, and metrics)
Familiarity with company policies and procedures with a strong mining divisional background
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-02-12
Morningstar.com
2026-02-12
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