TransPerfect · 12 hours ago
Sales Subject Matter Expert (SME) – AI Model Evaluation
United States
Contract
Remote
Senior Level
7+ years expTransPerfect is the world’s largest provider of language and technology solutions for global business, and they are seeking an experienced Sales Subject Matter Expert (SME) to support the development and evaluation of AI models in sales. The role involves collaborating with teams to enhance AI systems, ensuring they align with proven sales methodologies and business objectives.
EducationProfessional ServicesLanguage LearningService IndustryTranslation Service
Responsibilities
Collaborate with AI, data science, and product teams to evaluate AI models used in prospecting, lead qualification, objection handling, negotiation, and closing
Identify gaps, hallucinations, unnatural phrasing, and ineffective tactics in model outputs, and provide actionable insights to improve performance
Validate AI-generated conversations against real-world sales practices, psychological persuasion principles, and customer experience standards to ensure authentic, human-like interactions
Define key metrics and success criteria to measure tone, empathy, objection recovery, engagement, and overall deal progression
Support data labeling and annotation efforts by providing sales-stage context and expertise to refine training datasets
Assist in designing prompts and frameworks that enable AI systems to adapt messaging across buyer personas, industries, and sales scenarios
Stay current with evolving sales methodologies (e.g., SPIN, Challenger, Sandler), CRM technologies, and ethical standards in automated selling
Partner cross-functionally with stakeholders to align AI solutions with revenue and business growth objectives
Qualification
Required
7+ years of core sales experience (B2B Account Executive, Inside Sales, Sales Enablement, or Sales Leadership roles)
Strong understanding of the complete sales funnel, pipeline management, CRM logic, and proven sales techniques/methodologies
Experience analyzing sales conversations or transcripts to identify why interactions succeed or fail and recommending improvements
Ability to assess messaging effectiveness, tone, empathy, and persuasion in written and verbal communication
Experience collaborating with cross-functional teams including Engineering, Product, Marketing, or Data functions
Strong analytical thinking, problem-solving, and decision-making skills
Exceptional written and verbal communication skills with attention to nuance in customer dialogue
Preferred
Familiarity with AI/ML model evaluation, prompt design, or contributing domain expertise for training data or automated systems is highly preferred
Company
TransPerfect
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$875M2025-04-10Debt Financing· $425M
2019-06-20Debt Financing· $450M
Leadership Team
Jin Lee
Co-CEO
Phil Shawe
President & CEO
Recent News
Morningstar.com
2026-02-11
2026-02-10
2026-02-05
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