Genesys · 10 hours ago
Senior Product Program Manager
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $191K/yr
5+ years expGenesys empowers organizations to improve loyalty and business outcomes through their AI-powered Experience Orchestration platform. The Senior Product Program Manager will lead complex initiatives, ensuring alignment and readiness from inception through launch, while driving execution and continuous improvement across the company.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
No H1B
Responsibilities
Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking
Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making
Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership
Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes
Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned
Qualification
Required
Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field
Five to eight years of experience leading complex, cross-functional programs or initiatives in a global technology, SaaS, or enterprise environment
Demonstrated ability to translate strategy into structured execution plans, manage dependencies, and drive accountability across multiple functions
Experience influencing without authority and facilitating decision-making at senior levels
Strong communication and presentation skills with the ability to synthesize complex information for executive audiences
Experience using program management tools such as Smartsheet, Asana, Jira, or equivalent
Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship
Preferred
Comfort working in dynamic, matrixed environments across Engineering, Product Management, Sales, Marketing, Finance, Customer Success and others
Demonstrated prior experience building and launching software products at global scale
Experience with governance or lifecycle frameworks (launch readiness, portfolio management, stage-gate, offer governance)
Background in operational excellence, change management, or business process improvement
Experience applying AI or automation tools to streamline program management workflows
PMP, PgMP, or equivalent practical expertise
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce Ventures,ServiceNowSalesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase