Periscope · 20 hours ago
Member Outreach Coordinator (Call Center Position)
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrThe Periscope Group is seeking a detail-oriented Member Outreach Coordinator to join their Client Services team part-time. The primary responsibility of this role is to make outbound phone calls to members regarding cases referred by health plans, ensuring accurate data entry and effective communication.
BiotechnologyConsultingHealthcareHealth CareHome Health CareTherapeutics
Responsibilities
Make a high volume of outbound calls daily to members regarding cases received from health plans
Collect and verify member information by phone, ensuring accuracy and completeness
Accurately document all member interactions and update records in the system before case assignment
Perform repetitive outreach and data verification tasks with consistency and attention to detail
Address member questions or concerns, escalating to a Client Services Consultant as needed
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer
Conduct follow-up calls as necessary to gather outstanding information prior to case assignment
Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
Previous experience in customer service, healthcare, or related fields is preferred
Comfortable spending the majority of the workday making outbound phone calls
Strong communication skills (verbal and written), with a professional and empathetic demeanor
Proficiency in Microsoft Office Suite; experience with case management software is a plus
Detail-oriented with strong organizational and multitasking skills
Able to maintain accuracy and focus in a structured, process-driven environment
Demonstrated ability to handle confidential information with discretion and professionalism
Able to work independently, take initiative, and contribute within a team
Must have a computer with a working camera and microphone, as well as a reliable home internet connection
Preferred
Bilingual (English/Spanish) skills are strongly preferred due to business needs
Preferred Mountain Standard Time or Pacific Standard Time zone
Benefits
Paid sick time
Eligibility to enroll in the company’s 401(k) plan after three months of employment
Spanish-speaking incentive for qualified bilingual staff
Company
Periscope
Periscope is a health care center that specializes in health plans, in-home care therapy, PT/OT, and consultation services.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Aguilar, PT, MBA
CEO/Founder
Bob McQuaid
Chief Analytics Officer
Company data provided by crunchbase