NEOGOV · 1 day ago
IT User Support Technician (IN-HOUSE ONLY)
Costa Mesa, CA
Full-time
Onsite
Entry, Mid Level
$73K/yr - $98K/yr
2+ years expCoast Community College District is seeking an IT User Support Technician to provide technical support for networked computer workstations and related equipment. The role involves troubleshooting, installing, and configuring hardware and software, as well as assisting staff and faculty with technical issues.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
No H1B
Responsibilities
Aids staff and faculty on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment
Receives and resolves advanced user ‘help desk’ calls. Documents calls, forwarding work order requests to other technology staff
Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing system failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations
Provides basic technical support to enterprise software systems supporting networked computers such as computer system updates, virtual environments, and multimedia systems
Installs and configures networked computer users, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Installs software and configures systems to support electronic mail. Troubleshoots e-mail access problems
Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems
Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems
Configures software to communicate with peripherals such as printers, scanners, and display monitors
Performs new workstation hardware installs including software imaging, user data backups, transfers and restores
Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records
Responsible for setup, configuration, and operation of multimedia equipment used in offices, meeting rooms and special events
Assists with maintaining classroom and conference room audio visual presentation systems and interface with vendors to ensure timely repair and return to service
Participates in receiving, labeling, tagging, and location tracking of District technology assets. Assists with audit activities to validate the existence and location of assets
May assist and provide back-up support to the Help Desk by phone or in-person
Performs other related duties as assigned that support the objective of the position
Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics
Qualification
Required
Requires technical knowledge of configuring and supporting end user devices. End user devices are defined as the hardware, operating system and application layers on devices such as workstations, laptops, hand-held devices, printers, wireless phones, portable learning devices and audio-visual multimedia gear
Requires a working knowledge of WindowsTM and AppleTM operating systems
Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance
Requires a working knowledge of local area networks for personal computers, and connectivity between servers
Requires a basic knowledge of protocols such as TCP/IP, Serial, Ethernet, and Access Lists
Requires a basic understanding of the physical elements of the network including cabling and connections, and routing, switching, and repeating equipment
Requires working knowledge of high-volume document copying equipment
Requires enough human relations skills to provide individual training and technical assistance on the use of PC-based software for business, internet, utility, and connectivity
Requires enough writing skills to document technical procedures
Requires the ability to perform the essential responsibilities and functions of the position
Requires the ability to install, configure, and troubleshoot networked computer workstations, systems, and programs used by the County Office in department-specific, education, and general administrative areas
Must be able to install and configure computer components such as, but not limited to, cards and drives
Must be able to fabricate and connect interface cables and connections between computers
Must be able to analyze data, evaluate the needs of users, and develop the alternative solutions to problems and needs
Must be able to prioritize and organize work to meet deadlines and timetables
Must be able to read, interpret and apply complex technical information including equipment and network diagrams
Must be able to give one-on-one and small group training in the use of microcomputers and business and instructional software
Requires the ability to be timely in customer service responses
The position requires the equivalent to an Associate's degree in computer science or related technical field and 2 years of experience in technical support to computer workstations and connectivity to networks
Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom
Requires a valid driver license and the ability to transport equipment to and from work sites
Benefits
Comprehensive Medical, Dental and Vision
District-paid Life Insurance
District-paid Disability Benefits
Voluntary Plans
Professional Development Programs
Sabbatical Leaves
Vacation
Sick Leave
Holidays
Jury Duty, Bereavement, Military Leave
Pension Plans
Medical Benefits After Retirement
Annuities
Schools First Federal Credit Union
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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