Randa Apparel & Accessories · 17 hours ago
Director of Store Operations
Farmers Branch, TX, US
Full-time
Hybrid
Lead/Staff, Director/Executive
$95K/yr - $112K/yr
5+ years expRanda Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, and they are seeking a Director of Store Operations. The role involves overseeing store operations, managing pre-opening planning, and leading cross-functional projects to enhance store capabilities.
RetailE-CommerceFashionLifestyleMarketingApparelB2BBrand MarketingWholesale
Responsibilities
Lead pre-opening operations planning: readiness checklists, timelines, vendor coordination, equipment/fixture coordination, and go-live execution
Create and implement store SOPs (opening/closing, cash handling, returns/exchanges, safety, incident response, back-of-house routines)
Oversee daily store operations to optimize service, speed, accuracy, productivity, and cost control
Build routines for inventory flow, stockroom organization, replenishment, cycle counts, shrink/loss prevention, and store-to-floor execution
Own POS readiness: configuration support, testing, cashier workflows, returns/exchange rules, discounting/promo execution, and issue triage
Develop and maintain job aids and troubleshooting guides; coordinate fixes with internal/external partners
Partner with leadership/HR to staff the store; support workforce planning and scheduling for coverage and productivity
Design and run training for store team members (customer experience, product knowledge, operational tasks, POS proficiency, safety)
Embed the stores into the community
Serve as the operational project lead across stakeholders (Brand, Merchandising, IT/POS, Finance, HR, Facilities, Marketing) to deliver store capabilities and rollouts
Plan and manage pilots/rollouts of operational changes, including communication, training, and adoption planning
Track operational KPIs (labor, transactions, conversion, shrink, inventory accuracy, returns, customer feedback) and implement improvements based on data
Identify opportunities to simplify work, reduce friction, and increase store team effectiveness
Qualification
Required
5+ years of experience in retail store operations, store management, or retail operations roles
Demonstrated ability to develop and implement operational procedures/policies and drive consistent execution
Strong working knowledge of POS systems and front-end store processes (knowledge of Shopify preferred)
Experience with staffing, training, and scheduling in a retail environment
Proven ability to lead cross-functional projects with multiple stakeholder groups; strong communication and follow-through
Analytical skills: able to interpret store metrics and translate them into practical action plans
Experience supporting a new store opening or major store launch/reset
Experience executing monthly floor sets
Apparel retail experience (visual standards, merchandising collaboration, fitting room operations)
Familiarity with store audio/content management (Spotify or similar) and brand experience guidelines
Benefits
Competitive base salary.
Hybrid work schedule.
Company provided life insurance, short-term disability, long-term disability, and paid parental leave.
Health, vision, and dental insurance options with low employee contributions.
Commuter benefit plan.
Optional supplemental life insurance, pet insurance, and accident & critical illness insurance are offered at a group discount rate.
401(k).
Unlimited access to our award-winning online fitness and wellness program.
A great place to work, fast-paced, with terrific career growth.
Company
Randa Apparel & Accessories
Randa Apparel & Accessories (RAA) is a global powerhouse with over 100 years of expertise.
1001-5000 employees
H1B Sponsorship
Randa Apparel & Accessories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageLeadership Team
David Katz
Executive Vice President
Recent News
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