Puget Sound Energy · 13 hours ago
Manager IT Network and Voice
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$136K/yr - $240K/yr
5+ years expPuget Sound Energy is looking to grow our community with top talented individuals like you! They are seeking a dynamic Manager, IT Network and Voice to lead their Network and Voice engineering team, overseeing the deployment of SD-WAN solutions and managing in-house voice systems to enhance connectivity and customer service capabilities.
Utilities
Responsibilities
Lead and manage the Network and Voice engineering team
Oversee the deployment of SD-WAN solutions at remote generation plants and other locations as part of our Grid Modernization initiatives
Drive modernization of network and voice infrastructure to deliver next-level connectivity to business offices, generation sites, and substations across our vast Washington territory. spanning from Blaine in the north to Goldendale in the south
Manage in-house voice systems supporting our entire employee base
Collaborate with business partners to elevate our contact center capabilities, enabling more effective customer service for our 1.5 million customers
Work cross-functionally to identify opportunities for automation and integration with existing data systems
Enhance contact center functionality through strategic technology implementations
Oversee critical vendor relationships to improve monitoring and observability capabilities
Develop proactive approaches to network and voice system management
Collaborate with business stakeholders to understand challenges and identify innovative solutions
Support Grid Modernization initiatives through strategic network planning and implementation
Participate in technology road mapping and infrastructure planning sessions
Qualification
Required
Bachelor's degree in Computer Science or related discipline, or equivalent work experience
5 years' experience in network systems. Strong technical knowledge, with hands-on experience managing network environments; knowledge of relevant technologies and tools applicable to assigned area(s)
Proven experience in managing operations and maintenance of WLAN/LAN/MAN.WAN in multiplatform environments
Thorough understanding of distributed network architecture and design, LAN/WAN topologies
Proven experience in network and voice infrastructure management
Strong leadership skills with experience managing technical teams
Understanding of utility operations and business requirements
Experience with SD-WAN deployment and management
Ability to plan, execute, and deliver network infrastructure projects on time and budget
Experience with IT budgeting and cost optimization
Strong understanding of business continuity, disaster recovery, and security risk assessment
Knowledge of contact center technologies and integration capabilities
Vendor relationship management experience
Passion for modernizing infrastructure and driving innovation
Preferred
Comprehensive understanding of LAN/WLAN/WAN/MAN technologies and LAN management and application suites
Preferred hands-on experience with Cisco products and solutions
A strong background in IT infrastructure and technology deployment
Prior experience with VoIP technologies
Proven ability to manage an Enterprise IP Telephony solution
Highly desirable certifications for this position include: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)
Benefits
Medical
Dental
Vision
Basic life
Short- and long-term disability insurance
Supplemental life insurance
Accidental death and dismemberment insurance
Flexible spending accounts for health care and dependent daycare
Employee assistance program (EAP)
401(k) investment option
Cash balance retirement plan
Paid Time Off (PTO)
Paid Holidays
Company
Puget Sound Energy
Puget Sound Energy (PSE) is Washington state’s oldest local energy company.
1001-5000 employees
H1B Sponsorship
Puget Sound Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (16)
2023 (14)
2022 (14)
2021 (12)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Wade Smith
EVP & COO
Lorna Luebbe
General Counsel/Senior Vice President/Chief Sustainability Officer
Company data provided by crunchbase