TPI Global Solutions · 3 days ago
IT Production Support Assistant
Downey, CA
Full-time
Hybrid
Entry Level
2+ years expTPI Global Solutions is seeking an IT Production Support Assistant to support production applications in mainframe and midrange environments. The role involves job creation, scheduling, execution, monitoring, troubleshooting, and managing incident tickets in a 24/7/365 operational environment.
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Responsibilities
The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments
The IT Production Support Assistant supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supports mainframe COBOL applications using the County's source code storage and compilation tool to promote program packages and members, as requested by application developers; sometimes works in a paired programming environment for knowledge sharing and training purposes; reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise; manages incident tickets using a tracking software application to update each incident or request with action taken / resolution; coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards; executes many tasks during the shift in a 24/7/365 full coverage environment
Qualification
Required
Knowledge and experience in customer service
Flexibility
Interpersonal skills
Leadership
Organizational awareness
Problem solving
Excellent communication skills, speaking and writing
At least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M
Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool
Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries
One year of experience operating a commercial high-speed printer, such as a Canon Vario PRINT 6220 TITAN MICR, to print large volume jobs
A high school diploma or equivalent
Company
TPI Global Solutions
TPI Global started in 1998, providing technical professionals to businesses scrambling to fix the Y2K bug.
201-500 employees
H1B Sponsorship
TPI Global Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Claude Estes
Founder and CEO
Company data provided by crunchbase