Technical Support Specialist jobs in United States
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Smithville · 6 hours ago

Technical Support Specialist

positionEllettsville, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Smithville is a locally grown, family-owned technology company seeking a Technical Support Specialist to join their Customer Experience team. The role involves providing exceptional customer service by assisting customers with technical questions via phone and email in a fast-paced environment.

Telecom & CommunicationsInternetTelecommunications

Responsibilities

Deliver direct customer support via telephone and email related to service, product, and technical questions about Smithville Internet, Email, Security, and Business Systems
Manage a high volume of calls efficiently and effectively
Communicate and collaborate effectively with peer departments to facilitate customer satisfaction

Qualification

Customer supportTechnical troubleshootingNetworking skillsMicrosoft OfficeRouter configurationMulti-taskingCustomer-facing experienceFluent in EnglishCommunicationFast-paced environment

Required

High School Diploma or equivalent required
Fluent in English
Excellent telephone and written communication skills and ability to interact with a diverse population
Able to work in a fast-paced environment while accurately troubleshooting customer concerns
Excellent computer skills, including proficiency in Microsoft Office, and the ability to quickly learn new software
Windows and MacOS experience
Basic to Intermediate networking skills
Experience configuring routers and software such as email clients
Demonstrated experience in a customer-facing role, either remote or face-to-face

Benefits

Insurance Plans include: Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
Health Savings Account with generous annual company contributions to your HSA
401(k) Retirement Savings Plan with a valuable company matching contribution
Generous Paid Time Off (PTO) program
Paid holidays
Tuition reimbursement
Paid training and professional development opportunities
Discounted company products and services

Company

Smithville

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Smithville is an IT company that provides internet, telecommunications, video surveillance, access control and cloud security services.
dateFounded in 1922
location
Ellettsville, Indiana, USA
people-size201-500 employees
web-link
https://www.smithville.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Darby A McCarty
CEO
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Wilson Smith
Chief Financial Officer
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Company data provided by crunchbase