Milestone Technologies, Inc. · 11 hours ago
Data Center Technical Lead
Kansas City, MO
Full-time
Onsite
Senior LevelMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology and infrastructure. The Data Center Technical Lead will oversee daily management of staff, support installations and troubleshooting, and identify opportunities for efficiency improvements within the client's infrastructure.
Enterprise SoftwareConsumer GoodsInformation TechnologyApplication Performance ManagementConsumer Electronics
Responsibilities
Oversees daily management of staff, including technician
Approve timecards
Coach and mentor staff to achieve high-quality results and high performance
Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews
Adhere to and apply the disciplinary process related to staff performance issues
Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets)
Provides input and suggestions for improving operational performance and efficiency in the local environment
Screen and schedule burst labor resources for short-term projects
Screen for technical capabilities and a fit for the team then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions)
Assist in the onboarding and training of all new hires
Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
Ensure local execution of key deliverables and metrics
Other duties as assigned by management
Work within Meta's ticketing system and SLAs in support of the health of Meta's server fleet
First point of contact for IC4 technicians
Perform root cause analysis of complex technical issues and drive resolution
Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission
Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques
Execution of turn-up/turn-down processes with support from ISOS
Analyze data to diagnose systemic issues
Provide support to multiple locations within the Bay Area including Santa Clara, Burlingame, Sunnyvale, and Newark (2023)
Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in on-call rotation (once a month on call for a week after hours, first point of contact)
Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
Device/system configuration
Help develop global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale. Lead process improvements and best practices in data center operations
Provide cross-functional communication with other technical operations group
Other tasks as required to support IT service on a local basis
Qualification
Required
Extensive knowledge of Linux and managing people
High School Diploma
Knowledge of and hands-on experience with computer hardware
Extensive leadership competencies
A high degree of professionalism, strong relationship skills
High level of written and oral fluency in English
Ability to learn new software quickly
Able to safely lift and move a minimum of fifty (50) pounds
Preferred
Prior leadership experience is desired
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase