Electric Power Engineers · 19 hours ago
Level 1 Helpdesk Support Technician
Dickson City, PA
Full-time
Hybrid
Entry Level
2+ years expElectric Power Engineers is focused on designing the grid of the future. The IT Helpdesk Technician will provide technical support to local and remote employees, install and maintain systems, and troubleshoot hardware and software issues.
EnergyConsultingElectronicsMechanical Engineering
Responsibilities
Performs routine tech systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts
Work closely with employees including the executive team to resolve issues
Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE
Assists with ordering and tracking inventory levels of equipment and materials
Assist in documenting SOP’s, procedures, policies, SOC-related documents, etc
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
Provide telephone, email-based triage, and remote resolution of IT support
Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution
Provide proactive equipment maintenance to make sure PC’s/ Laptop’s, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly
Perform daily floor surveys to proactively identify if end user support needs
Proactively communicate with satellite sites to identify support needs
Qualification
Required
Minimum of two years of IT-related experience
Outstanding customer service, patience, and professionalism
Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology
Experience working with the following technologies: Windows Desktop & Server, MS 365, laptops, docking stations, servers, firewalls, VPN's, wireless internet, multi-display setups, switches, etc
Experience dealing with external vendors such as MSP's, internet providers, equipment vendors, etc
Ability to lift/move equipment up to 50lbs
Benefits
Comprehensive Health & Life Insurance: 100% premium coverage for employees, with partial coverage available for eligible dependents.
Opportunity to work on cutting-edge automation solutions for the power industry.
Collaborate with a team of experts in software engineering, renewable energy, and grid technologies.
Flexible hybrid work environment with opportunities for professional growth and innovation.
Company
Electric Power Engineers
Electric Power Engineers, Inc. (EPE) is a leading power engineering consulting firm.
501-1000 employees
H1B Sponsorship
Electric Power Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (2)
2022 (7)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-06Private Equity
Leadership Team
Hala N. Ballouz
Founder, Board Chair, and Chief Vision Officer
Recent News
Seattle TechFlash
2025-04-28
2025-04-22
Company data provided by crunchbase