Filevine · 20 hours ago
IT Support Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expFilevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The IT Support Analyst will provide internal IT support functions to enable users and teams to perform their job functions efficiently and securely, supporting both the Chicago office and remote workforce.
Artificial Intelligence (AI)Enterprise SoftwareLegalSaaSSoftwareDocument ManagementLegal TechProject Management
Responsibilities
Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
Provisioning system access
Setting up and configuring user workstations
Managing hardware inventory and asset shipping logistics
Assisting with first-day IT onboarding sessions
Handling access termination
Coordinating all related IT communications throughout these processes
Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
Provide AV support for company-wide meetings/events and after-hours emergency on call support
Qualification
Required
2-3 years of experience in a fast-paced, corporate IT environment
Advanced knowledge of the macOS ecosystem and Windows
Advanced proficiency in MDM solutions (bonus points for certifications)
Advanced proficiency working with core IT systems and other IT management tools
Experienced working with ticketing or helpdesk systems
Experienced with troubleshooting AV and conferencing equipment
Ability to think critically, communicate well, and take initiatives
Clear understanding of networking infrastructures, terminology, and hardware
Clear understanding of standard corporate security practices (bonus points for security certifications)
Preferred
Associates in Computer Science
Certifications including networking are preferred: A+, Network+
Benefits
Medical, Dental, & Vision Insurance (for full-time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Chicago (1 S Wacker Dr)
Top-of-the-line company swag
Company
Filevine
Filevine provides a legal operating platform integrating AI for case, document, and lead management.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$636.08MKey Investors
Accel,Halo Experience Company,Insight PartnersInsight PartnersStepStone Group
2025-09-23Series E· $260M
2024-06-01Series Unknown· $150M
2022-04-14Series D· $108M
Leadership Team
Nathan Morris
Co-Founder and Chief Culture Officer
Jonathan Ord
Board Member
Recent News
Crunchbase News
2026-02-09
Business Insider
2026-01-23
Company data provided by crunchbase