Manatee Memorial Hospital · 18 hours ago
Manager Patient Experience Full TIme Days
Bradenton, FL
Full-time
Onsite
Mid Level
3+ years expManatee Memorial Hospital is a healthcare provider in Florida that focuses on patient-centered care. They are seeking a Patient Experience Manager who will enhance patient satisfaction through best practices, staff engagement, and strategic initiatives. The role involves coaching, training, and data analysis to improve patient experience across various care settings.
HealthcareHospitalHealth CareMedical
Responsibilities
The Patient Experience Manager plays a critical role in enhancing patient and family satisfaction by developing, implementing, and sustaining best practices in patient-centered care
This position actively engages staff, leaders, and executives to drive a culture of excellence through coaching, education, and data-driven performance improvement initiatives
This position observes and provides real-time coaching on patient experience communication techniques, both verbal and non-verbal, ensuring consistency in service delivery
Additionally, they consult with leadership and/or corporate to develop and implement strategic initiatives that improve patient engagement across the continuum of care
The Patient Experience Manager rounds daily in patient care units, proactively addressing concerns, facilitating problem resolution, and overseeing service recovery efforts serving as a liaison between patients and the care team, as needed
They develop and lead training programs, incorporating adult learning principles to educate staff on Purposeful Hourly Rounding, Bedside Shift Report, AIDET, and other key patient experience strategies
This position chairs the Patient Experience Committee and Patient and Family Advisory Committee collaborating with leadership on process improvement efforts and ensures corporate initiatives are successfully implemented
The Patient Experience Manager pulls data, identifies, trends, tracks progress, and develops targeted interventions to enhance the patient experience by analyzing key performance data such as HCAHPS, OASCAHPS, outpatient, ER, and call light reports
By utilizing change management expertise, they support cultural transformation by mentoring leaders and staff in best practices for patient and family engagement
This role requires a strategic and innovative approach to ensure measurable improvements in patient satisfaction, aligning all efforts with the hospital’s overall mission and objectives
Demonstrates Service Excellence at all times
Other duties as assigned
Qualification
Required
Bachelor's Degree required
Patient Experience Certification (CPXP) (must obtain within 18 months of start date) required
Minimum of two (2) years' experience in healthcare required
Minimum of three (3) years' experience in patient/customer relations which includes successful development of strategies to improve patient/customer experience required
Preferred
State of Florida Registered Nurse (RN) License preferred
Florida Public Notary preferred
Benefits
Challenging and rewarding work environment
Competitive Compensation
Excellent Medical, Dental, Vision, and Prescription Drug Plan
Generous Paid Time Off
401(K) with company match and discounted stock plan
Career development opportunities within UHS and its Subsidiaries
Company
Manatee Memorial Hospital
Manatee Memorial Hospital specializes in providing emergency services, vascular center, laboratory services, cancer, and breast care.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom McDougal, Jr., DSc, FACHE
CEO
Joshua Moore
Chief Operating Officer
Recent News
2025-09-19
Company data provided by crunchbase