Pro Outdoor · 21 hours ago
Customer Service Representative (CSR) – Invoicing & Accounts Receivable Support
Omaha, NE
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expPro Outdoor is seeking a highly organized and customer-oriented Customer Service Representative (CSR) to join their Omaha team. In this role, you will provide customer support while managing service requests and ensuring customer satisfaction.
ConstructionReal EstateBuilding MaterialLandscapingResidential
Responsibilities
Provide customer support through phone, email, and chat channels
Resolve customer issues in a firm but courteous manner
Manage multiple service requests in a fast-paced environment
Utilize ServiceTitan for customer management and service coordination
Build strong customer relationships and maintain a professional, helpful tone
Assist with general administrative support tasks as needed
Create and send customer invoices accurately and on time
Review completed work orders to ensure invoicing accuracy
Collect and process customer payments
Support accounts receivable by following up on past-due balances as needed
Maintain accurate notes, payment records, and customer documentation
Qualification
Required
At least 2 years of customer service experience (home services preferred)
Strong verbal and written communication skills
Proficiency in phone handling, email correspondence, and basic computer systems
Highly organized and able to multitask and prioritize in a busy environment
Ability to manage challenging customer conversations professionally
Strong attention to detail, especially with invoicing and payment accuracy
Customer-focused attitude and strong follow-through
Preferred
ServiceTitan experience
Irrigation knowledge
Experience with invoicing, billing, or accounts receivable support
Experience in conflict resolution and long-term customer relationship building
Benefits
Competitive pay
Medical, dental, and vision benefits
401(k) with company match
Paid time off (PTO) and sick days
Growth and advancement opportunities
Supportive team environment
Company
Pro Outdoor
Pro Outdoor Specializes in Residential and Commercial Irrigation and Residential Landscape Lighting and Lawncare Give us a Call today for a estimate.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase