Hai Hospitality · 10 hours ago
IT Systems and Microsoft Administrator
Austin, TX
Full-time
Onsite
Mid, Senior Level
2+ years expHai Hospitality is a fast-growing multi-concept restaurant company based in Austin, Texas. They are seeking a highly capable IT Systems & Microsoft Administrator to support and secure their corporate technology environment, focusing on Microsoft 365 administration, device support, cybersecurity controls, and enterprise system support.
Food and BeverageRestaurants
Responsibilities
Microsoft & Identity Administration
Administer Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, and Intune
Provision, modify, and de-provision user accounts, licenses, groups, and roles
Enforce conditional access, MFA, and device compliance policies
Manage authentication, SSO, and role-based access for internal and third-party systems
Corporate Device & Endpoint Support
Deploy, configure, and maintain corporate laptops, desktops, and mobile devices
Support Windows and macOS endpoints, patching, antivirus, disk encryption, and endpoint security
Troubleshoot hardware, OS, and application issues for corporate users
Ability to prioritize in a high-speed environment
Ability to communicate effectively with all levels of personnel
Ability and willingness to explain technical problems and resolutions in non-technical terms when necessary
IT Service Desk & Ticket Management
Manage and resolve incidents, service requests, and access requests via the corporate ticketing system
Prioritize issues based on business impact and security risk
Maintain documentation, standard operating procedures, and knowledge base articles
Cybersecurity & Access Control
Monitor and respond to security alerts from endpoint, identity, and cloud security platforms
Enforce least-privilege access and review system permissions
Support incident response, investigations, and remediation
Assist with vulnerability management, patching, and security audits
Systems & Application Support
Support business-critical systems including HR, finance, POS, reporting, and operational platforms
Manage application access, role mappings, and user onboarding/offboarding
Troubleshoot SSO, permissions, and system-to-system access issues
Qualification
Required
2+ years of IT managerial experience in a fast-growth environment
Experience with API & Integration Exposure to include familiarity with REST APIs, webhooks, and system integrations, troubleshooting API authentication (OAuth, tokens, API keys), and ability to work with vendors or developers to support data flows between systems
Experience with Data & SQL to include ability to run basic SQL queries for troubleshooting, reporting, or data validation and supporting BI, reporting, or operational databases
Experience with Cloud & Automation to include Azure, scripting, or automation tools and device management platforms (Intune, MDM, RMM)
Recognized as a positive leader that others want to work for. Leads by example, passionate about technology and information systems
Technology leadership experience in restaurants or multi-unit retail
Ability to prioritize in a high-speed environment
Ability to communicate effectively with all levels of personnel
Ability and willingness to explain technical problems and resolutions in non-technical terms when necessary
Roll-up-the-sleeves attitude with the ability to adapt, grow and change with the business
Curious by nature and seeks out new and better solutions to current processes. Ask 'why' when necessary
Team Player (a 'we' vs. 'me' attitude)
Humble and kind, yet with a competitive mindset. Wants to win
Good communication skills – seek feedback and enjoys continuous improvement environments
Can manage multiple projects and priorities - above average organizational and time management skills
Preferred
Experience with API & Integration Exposure to include familiarity with REST APIs, webhooks, and system integrations, troubleshooting API authentication (OAuth, tokens, API keys), and ability to work with vendors or developers to support data flows between systems
Experience with Data & SQL to include ability to run basic SQL queries for troubleshooting, reporting, or data validation and supporting BI, reporting, or operational databases
Experience with Cloud & Automation to include Azure, scripting, or automation tools and device management platforms (Intune, MDM, RMM)
Technology leadership experience in restaurants or multi-unit retail
Benefits
Medical, Dental, and Vision Benefits package
Short term and Long term disability insurance
One month paid parental leave
Company matched 401k Savings Plan
Employee Assistance Program
Dining Discounts
3 weeks PTO with tenure based increase
Continuing education reimbursement program
Company
Hai Hospitality
Hai Hospitality is a restaurant group based in Austin, Texas.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Montero
Chief Executive Officer
Brian Morrow
Chief Financial Officer (CFO)
Recent News
Seattle TechFlash
2025-07-07
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2025-04-24
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2025-04-02
Company data provided by crunchbase