Yesway · 17 hours ago
Application Support Engineer
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expYesway is an award-winning convenience store operator headquartered in Fort Worth, Texas. They are seeking an Application Support Engineer to provide support and troubleshoot issues in the Point of Sale environment, ensuring system reliability and availability while developing interfaces and providing advanced support to store team members.
RetailE-CommerceRetail Technology
Responsibilities
Handle tickets and work with store team members to resolve their issues quickly
Provide support to our current Verifone Point of Sale environment
Monitor performance and ensure system availability and reliability of the Point of Sale environment
Develop interfaces for current and new systems utilizing PowerShell and SQL (FTP, data handling between Yesway and third parties)
Provide advanced tier two support and troubleshooting to resolve issues
Troubleshoot store applications (e.g., customer rewards), monitor resource utilization, trending, and capacity planning of related systems; other duties as assigned
Use independent judgment, creative thinking, and analytical problem-solving to solve business problems and improve processes involving SQL, PowerShell, and other systems, SSMS, Visual Studio, Git Extensions, Putty/Pageant/PuttyGen (should be on Win 11), Visual Studio Code, Postman, Putty, VIM, C#, .Net
Work with TLOG or general log data and be comfortable with manipulation of that data
Provide on-call support as needed and handle escalations from Tier I service desk
Understand general configuration changes and be comfortable making changes
Qualification
Required
Bachelor's Degree or MIS
5+ years of relevant work experience in large organizations in a support role. Successful candidate likely would have been part of a tier two support organization and comfortable working between tier one and tier three
Requires 5 years' experience with SQL, retail Point of Sale systems, and .NET
Experience in C-Stores or retail is required. Fuel dispenser understanding is ideal
Hands-on experience as a technical support / application engineer. Successful candidate must be comfortable with writing scripts to push into production or out to stores/POS systems following defined change control processes
Previous role as a tier II tech or applications support with understanding of ERP and data flows and be capable of troubleshooting various failure points along the way
Must be able to solve complex and cross-functional problems
Ability to work independently with limited supervision
Ability to work after hours and weekends as needed
Must be familiar with a ticketing system such as Remedy or ServiceNow
Must have previous POS experience
Strong analytical, technical, verbal, and written communication skills
Experience writing technical documents, software design documentation, and maintenance
Experience with data manipulation and visualization tools
Preferred
A proven understanding of database and analysis tools such as SQL and Excel, including demonstrated analytical skills to solve business issues
Demonstrable project management skills
Benefits
Medical
Dental
Vision
Company Paid Life Insurance
Health Savings Account
Flexible Savings Account
Company Paid Short- & Long-Term Disability
Employee Assistance Program
401K with Company Match
Paid Vacation
Paid Sick Time
Paid Holidays
Voluntary Supplemental
+ Life Insurance
+ Disability
+ Critical Illness
+ Hospital Indemnity
+ Accident Coverage
+ Pet Care Plan
+ Legal Insurance
Company
Yesway
Yesway is a chain of convenience retail company located in West Des Moines.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$425MKey Investors
HPS Investment PartnersBrookwood Financial Partners
2023-01-30Private Equity· $190M
2020-10-28Private Equity· $235M
Leadership Team
Thomas Trkla
Chairman, Chief Executive Officer, and President
Robert Drake
Vice President of Facilities
Recent News
2026-01-22
2026-01-16
2026-01-12
Company data provided by crunchbase