The Norland Group · 5 hours ago
Vendor/Staff Program Manager
Oakland, CA
Full-time
Hybrid
Lead/Staff
$70/hr - $95/hr
8+ years expThe Norland Group is seeking a Vendor/Staff Program Manager to lead their coworker listening strategy. This role involves overseeing survey programs, managing vendor partnerships, and delivering insights to inform executive decisions and drive cultural transformation.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Own strategy, standards, and execution of coworker listening ecosystem, including Joy Annual Survey, Pulse (Heartbeat), Always On, and Moments that Matter
Serve as the enterprise lead for CX², aligning coworker and customer listening to drive integrated insights and impact
Manage all vendor partnerships (e.g., Medallia), including scoping, contracting, delivery oversight, and continuous performance evaluation
Lead design, testing, deployment, and communications for all enterprise survey programs, ensuring consistency in voice, branding, and alignment with values
Translate feedback into executive-ready dashboards, visual management tools, and action frameworks
Manage continuous improvement of all listening-related workflows, standards, and support processes
Own end-to-end consulting, design, deployment, and data delivery for all CEO scorecard-related survey initiatives
Develop and deliver post-survey leadership enablement tools and communications—including results toolkits, action guides, and engagement planning templates
Serve as strategic advisor to senior leaders on the interpretation and activation of people data across the enterprise
Champion alignment between coworker experience (EX), customer experience (CX), DEIB, and True North culture strategy
Qualification
Required
Bachelor's degree in Human Resources, Organizational Psychology, Data Analytics, Business, or related field
8+ years of experience in employee listening, people analytics, EX/CX strategy, or organizational effectiveness
Demonstrated experience leading large-scale enterprise survey programs and vendor partnerships
Expertise in survey design, deployment, and analysis, including qualitative and quantitative methodologies
Strong written and verbal communication skills, with a proven ability to influence at the executive level
High proficiency with survey and visualization tools (e.g., Medallia, Qualtrics, Power BI, Tableau)
Preferred
Master's degree in a related field
Background in change management, continuous improvement, or customer experience
Experience operating within unionized or operationally complex organizations
Familiarity with Lean and Agile methodologies for service and insight delivery
Company
The Norland Group
The Norland Group is a consulting firm that provides workforce solutions with a professional approach to a variety of industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase