COGENT Infotech · 1 day ago
Senior Business System Analyst
Cleveland, OH
Contract
Onsite
Senior Level
5+ years expCOGENT Infotech is seeking a Senior Business System Analyst to support multiple applications across the department. This role focuses on bridging the gap between technical teams and end users, facilitating communication, documentation, testing, and rollout activities.
ConsultingInformation TechnologyInformation Services
Hiring Manager
Vivek B
Responsibilities
Personally test complex features of systems
Develop test plans and test cases based on requirements
Coordinate and conduct user acceptance testing (UAT)
Track defects, verify fixes, and document testing outcomes
Create and maintain system documentation including user guides, training materials, SOPs, and knowledge base articles
Document application configurations, business rules, and data flows
Keep technical and functional documentation current as systems evolve
Serve as primary liaison between end users and technical teams
Facilitate application rollouts including communication plans, training sessions, and go-live support
Manage user expectations and provide timely status updates on issues and enhancements
Triage user-reported issues and escalate to appropriate technical resources
Assist with vendor coordination and third-party integrations
Participate in project meetings and provide regular progress reports
Gather, document, and refine business requirements through stakeholder interviews, workshops, and observation
Translate user needs into functional specifications and user stories
Analyze existing workflows and recommend process improvements
Qualification
Required
5+ years of experience as a Business Analyst, Systems Analyst, QA Tester or similar role
Demonstrated experience with Microsoft SQL – specifically with data querying with respect to data quality analysis (is the information stored in the database accurate, reliable and complete?)
Demonstrated experience with applications testing – end to end, edge-case finding, unit testing, user acceptance testing
Demonstrated experience gathering requirements and writing functional documentation
Strong facilitation skills with the ability to lead meetings, workshops, and training sessions
Excellent written and verbal communication skills
Preferred
Familiarity with project management tools (Azure DevOps, Jira, or similar)
Background in change management or organizational readiness
Experience with workflow or case management systems
Knowledge of Agile or iterative development methodologies
Company
COGENT Infotech
Cogent Infotech is an IT consulting firm that provides digital business solutions, digital transformation, and research services.
501-1000 employees
H1B Sponsorship
COGENT Infotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (14)
2022 (21)
2021 (20)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Nandan Banerjee
Founder & CEO
Manu Mehta
Founder, President
Recent News
24-7 Press Release Newswire
2024-12-12
Company data provided by crunchbase