SuccessKPI · 15 hours ago
Support Engineering Summer Intern 2026
United States
Internship
Remote
Intern
Start in 2026 SummerSuccessKPI is a global company focused on innovation and collaboration, offering a flexible work environment as a fully remote team. They are seeking a Support Engineering Intern to troubleshoot product issues, support customer inquiries, and collaborate with Product and Engineering to enhance the customer experience.
Artificial Intelligence (AI)Big DataSoftwareInformation TechnologyAnalyticsMachine Learning
Responsibilities
Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
Support customers across multiple channels (ticketing system, email, internal tools, etc.)
Join customer calls to assist with platform questions and troubleshooting
Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
Assist with testing support-related items for product releases
Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
Help maintain and track customer feedback and suggestions to support product improvements
Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged
Qualification
Required
Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred)
Must be graduation between December 2026 and June 2027 to be eligible
Strong problem-solving skills and a desire to learn technical troubleshooting
Strong written and verbal communication skills
Comfortable working independently in a remote environment while staying responsive and collaborative
Interest in SaaS platforms, customer experience, or technical support
Ability to stay organized and manage multiple priorities
Preferred
Basic SQL knowledge
Experience with tools like Salesforce, Postman, JIRA, or ticketing systems
Interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus)
Bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus)
Company
SuccessKPI
SuccessKPI is a cloud-based analytics software for contact centers and text analytics.
Founded in 2017
51-200 employees
H1B Sponsorship
SuccessKPI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Banneker Partners
2022-01-13Private Equity· $33M
Leadership Team
Piyush Patel
Co-Founder & Chief Technology Officer
Recent News
2026-01-07
Company data provided by crunchbase