Technical Writer jobs in United States
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Shift4 · 1 day ago

Technical Writer

positionAtlanta, Georgia, United States
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Technical Writer is responsible for developing and maintaining technical and process documentation that supports operational excellence and knowledge sharing across the organization.

FinancePaymentsFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Develop, review, and edit technical and process documentation in accordance with Shift4 standards and style guidelines
Collaborate with subject matter experts, stakeholders, and cross-functional teams to gather and validate content
Incorporate user feedback to improve documentation accuracy, clarity, and relevance
Manage multiple documentation projects simultaneously, meeting deadlines and quality standards
Leverage tools such as Salesforce Knowledge, Zendesk, and Google Suite to publish and maintain content
Translate complex systems, processes, and workflows into simplified, user-friendly documentation
Maintain internal knowledge bases to support organizational learning and operational efficiency
Contribute innovative ideas to improve documentation workflows, templates, and user experience

Qualification

Salesforce KnowledgeZendeskTechnical writingPoint of Sale (POS) systemsKnowledge-Centered Service (KCS)ResearchAnalytical skillsCommunication skillsProject management

Required

Minimum 3 years of experience in technical writing or related field
Strong writing, editing, and communication skills with proven ability to deliver high-quality documentation
Ability to manage multiple projects and deadlines in a fast-paced environment
Strong research, analytical, and cross-functional collaboration skills
Writing samples required as part of the interview process

Preferred

Experience with Salesforce Knowledge, Zendesk, or similar tools preferred
Knowledge of Point of Sale (POS) systems and payments industry a plus
Familiarity with Knowledge-Centered Service (KCS) methodology a plus

Company

Shift4

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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
dateFounded in 1994
location
Allentown, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.shift4.com/

H1B Sponsorship

Shift4 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)

Funding

Current Stage
Public Company
Total Funding
$3.81B
2025-12-03Post Ipo Debt· $507.49M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M

Leadership Team

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Nate Hirshberg
Senior Vice President, Marketing
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Laurynas Paradauskas
Senior Software Engineering Manager
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Recent News

Payments Dive
Why Shift4 targets big merchants
2026-01-23
Benzinga.com
Honeywell To Rally More Than 18%? Here Are 10 Top Analyst Forecasts For Friday
2026-01-16
Investing.com
Deutsche Bank downgrades Shift4 to Hold on concerns about organic growth exit rate
2026-01-16
Company data provided by crunchbase