Edmentum · 1 day ago
Senior Manager, Customer Success Operations & Analytics
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $140K/yrEdmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. The Senior Manager, Customer Success Operations & Analytics will shape the operational and analytical engine of the Customer Success organization, leading the development of processes and metrics to drive customer outcomes and partnering with various teams to align on priorities and insights.
Enterprise SoftwareEducationEdTechE-Learning
Responsibilities
Lead development and optimization of Customer Success processes across the customer lifecycle
Own CS performance metrics, reporting, dashboards, and forecasting models
Manage Customer Success systems and tooling to ensure integration, data quality, and operational efficiency
Provide data‑driven recommendations that influence customer retention, adoption, and engagement strategies
Partner with Customer Success, Sales, Product, Marketing, and Finance to align on priorities and insights
Lead change‑management initiatives introducing new tools, workflows, and reporting frameworks
Serve as a strategic thought partner to leadership by surfacing insights that drive business decisions
Qualification
Required
Deep experience in Customer Success Operations or Revenue Operations
Skilled at turning complex data into meaningful, actionable insights
Advanced experience with Salesforce and preferably Planhat
Adept at architecting scalable workflows, playbooks, and operational processes
Strong communicator who can influence stakeholders across functions
Thrive in environments that require balancing structure with innovation
Comfortable leading change, driving adoption, and navigating ambiguity
Strong program and project management skills
Record of building high-performing teams or demonstrating leadership readiness
Work effectively in fast-paced, cross-functional environments
Support inclusive teamwork and model collaborative leadership
Willing to take on evolving responsibilities based on business needs
Benefits
Medical, dental, and vision insurance with various plan options
401(k) retirement plan with company matching
Flexible Time Away Program
10 paid holidays
2 floating holidays
1 wellness day
Winter office closure at the end of December
Resources to promote wellness
Company
Edmentum
Edmentum provides online learning programs to drive student achievement for academic and career success.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
New Mountain Finance,Tennenbaum Capital Partners
2020-12-01Acquired
2018-04-11Debt Financing· $25M
Leadership Team
Jamie Candee
Chief Executive Officer
Andrew Lippert
Chief Technology Officer
Recent News
Company data provided by crunchbase