Xanterra Travel Collection · 21 hours ago
L&D Trainer - Mount Rushmore National Memorial
Keystone, SD
Full-time
Onsite
New Grad, Entry Level
$16.25/hr - $16.25/hrXanterra Travel Collection operates Mount Rushmore National Memorial, providing warm hospitality to guests. They are seeking an L&D Trainer to facilitate training for employees in hospitality skills and ensure compliance with operational standards.
Hospitality
Responsibilities
Deliver and support seasonal and ongoing employee training to ensure quality service, operational efficiency, and compliance including but not limited to:
Employee Orientation
Cash Handling
Legendary Hospitality (i.e.10/5 rule)
Shrink/Loss Prevention
ServSafe
Track and update learning activities in the LMS
Model and promote excellent guest service, professionalism, and teamwork under pressure
Coordinate with managers to ensure employees complete online training modules
Assist in transporting employees to training area, preparing training materials, organizing training spaces, and maintaining cleanliness standards
Support other departments as needed and ensure adherence to safety and environmental programs
Follow Company and departmental environmental and safety practices, policies, and procedures
Other duties as assigned
Qualification
Required
Demonstrate strong facilitation skills and the ability to adapt training delivery to meet diverse audience needs, learning preferences, and technologies
Valid driver's license and safe driving record required
Excellent written and verbal communication with strong organizational skills
Effective interpersonal and public speaking skills
Ability to teach and demonstrate tasks in a clear, professional manner for both small and large groups
Being capable of self-supervision and following instructions independently
Knowledge of Xanterra specific computer programs (Opera, Absorb LMS, Mi9)
Knowledge of basic computer programs (Word, Excel, Outlook, etc.)
Knowledge of chemical safety and products
Willing to 'pitch-in' and help the team with tasks
Must be a positive team player with flexible schedules who like to have fun and have the passion to work
Benefits
Employee Assistance Program
Wellness Program
Learning and Development Program
Black Hills VIP Training Pass Discounts for local attractions
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
Company
Xanterra Travel Collection
Xanterra Travel Collection is the largest operator of lodges, restaurants, and other concessions at national and state parks in the United States.
Founded in 1876
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lonnie Clark
Chief Financial Officer
Timothy Schoonover
Chief Operating Officer, Hospitality
Recent News
2025-12-05
San Diego Union-Tribune
2024-11-12
Company data provided by crunchbase