Bloomerang · 8 hours ago
Subscription Operations Specialist
United States
Full-time
Remote
Entry Level
$48K/yr - $65K/yr
1+ years expBloomerang is a company dedicated to empowering nonprofits through technology and support. They are seeking a Subscription Operations Specialist who will manage customer subscriptions, including renewals, downgrades, and cancellations, while collaborating with various teams to ensure customer satisfaction and operational efficiency.
Enterprise SoftwareNon ProfitSoftwareCRM
No H1B
Responsibilities
Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options
Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system
Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods
Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions
Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary
Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders
Identify process improvements and explore automation opportunities to streamline operations
Qualification
Required
1‐3 years' experience working in Collections, Billing or in a Customer Support role
Strong negotiation skills to manage contract renewals and negotiations with existing customers
Strong analytical, organizational, and detail-oriented skills are a must
Adaptability and ability to multitask in a dynamic environment
Excellent communication skills, with the ability to provide and receive feedback
A positive attitude and a passion for contributing to causes that support non-profit organizations
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission
Preferred
Intermediate to Advanced Excel skills including pivot tables, VLOOKUP and data visualizations
Experience with subscription billing platforms
Benefits
Generous health, vision, and dental insurance options
HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
20 PTO days
3 flex days
4 optional volunteer days
12 paid holidays
Paid parental leave
401k match to help invest in your future
Everything you need to be successful, shipped right to your door
Company
Bloomerang
Bloomerang is the Giving Platform built for purpose, trusted by 24,000+ nonprofits to raise more funds, retain more supporters, and create lasting change.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$33.93MKey Investors
Warburg PincusCIBCJMI Equity
2024-02-08Private Equity
2021-02-10Debt Financing· $33M
2020-09-17Series Unknown
Leadership Team
Dennis Fois
Chief Executive Officer
Steve Isom
Chief Financial Officer
Recent News
2025-09-04
Company data provided by crunchbase