Animal Pest Management · 16 hours ago
Customer Service Representative/Data Entry Clerk
Chino, CA
Full-time
Onsite
Entry Level
$18/hr - $20/hr
2+ years expANIMAL PEST MANAGEMENT is an established Pest Control Company servicing all of Southern California for nearly 41 years. They are seeking a customer service representative to answer phone calls from clients and input work orders into their software system, while also performing various administrative duties.
ConstructionSustainabilityHome ServicesCommercialEnvironmental ConsultingExtermination ServiceFacilities Support Services
Responsibilities
Work schedule is from 8 am to 5 pm, Monday - Friday
Answer and route high volume of phone calls
Customer service skills with professional etiquette for every customer phone call
Operates multi-line phone system
Processes and Maintains General Pest Control Job Entries and Scheduling
Adds new customers, appointments, and work orders in company software program
Processes credit card payments
Performs client relations activities (e.g., directing complaints to managers, customer issues, follow-up on work orders)
Ensures Proper Work Order Management is Conducted Correctly
Assists Managers and pest control technicians regarding operations support
Performs data entry, file maintenance, monthly reporting, map updates, and general administrative support tasks with deadlines
Receive faxes for office and distribute to employees as needed
Document preparation, reporting, and filing as needed
Take and deliver messages to all employees and technicians with accuracy
Completes special projects as assigned by management
Qualification
Required
High School Diploma or GED is required
A minimum of 2-year experience, preferably in a high volume call environment
Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing
Strong knowledge of Microsoft Word, Excel and Outlook is a must
Exceptional organizational skills including the ability to multi-task and take initiative
Must be team focused, willing to help others and hold the group goals as important priorities
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Sick
Paid Holidays
Paid Vacation
Company
Animal Pest Management
Animal Pest Management is providing pest control services for Residential & Commercial customers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase