NEOGOV · 17 hours ago
Bridge Shift Supervisor, (A264010-1), 208, Bridge System
Laredo, TX
Full-time
Onsite
Mid Level
$51K/yr - $64K/yr
3+ years expNEOGOV is part of the City of Laredo, and they are seeking a Bridge Shift Supervisor to oversee bridge cashiers and ensure effective toll collection and customer service. The role involves supervising staff, analyzing operation reports, managing cash transactions, and handling customer inquiries.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management
Reviews and analyzes operation reports for all four international bridges to ensure accountability of revenues by detecting, correcting, and reporting any improper registrations, discrepancies, and irregularities. Creates and gathers data and statistics. Prepares and maintains electronic and paper-based filing and organization system for reports, records, and documents. Conducts cash audits with internal and external auditors as needed
Performs and verifies cash-out for cashier tellers. Verifies and manages all money receipts. Generates and reviews reports to balance with deposits, ensuring accuracy and compliance with internal policies and procedures. Prepares and conducts daily cash reports, balances cash drawers, and reconciles receipts and bank deposits. Investigates and resolves any cashier teller balancing issues
Oversees the day-to-day operations of the cashier teller office. Handles customer complaints and or questions regarding Audio Video Interleave (AVI) account in person, via phone, or by email. Reviews, revises, and closes inactive AVI accounts
Covers Operation Supervisor duties as necessary; oversees bridge functions, traffic officers, collectors, and other bridge staff in the collection of tolls and proper flow of traffic; oversees routine maintenance on International Bridges. Inspects and approves permits. Maintains communication with Mexico. Monitors accidents and irregularities in and around the bridge span
Serves on-call 24-7 for urgent situations related to money, overage/shortage, equipment, or reports not functioning
Performs related work as required
Qualification
Required
Associate's degree or 60 college hours from an accredited college or university in Finance, Business Administration, Psychology, Criminal Justice or related field
At least three (3) years of supervisory work experience in cashiering, customer service, or related field
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment
Benefits
10 days of paid vacation per year
6 1/2 days sick leave per year
Pension plan
16 paid Holidays
Paid health**
Dental plan**
Life insurance**
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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