University of Oklahoma · 19 hours ago
*Quality Supervisor
Oklahoma, United States
Full-time
Onsite
Mid Level
3+ years expThe University of Oklahoma is dedicated to enhancing public service through efficient training and consulting. The Quality Supervisor will oversee Quality Assurance Specialists, ensuring effective evaluation of inbound call services and managing daily office operations to support staff and maintain compliance with university standards.
EducationHigher EducationUniversities
Responsibilities
Oversees daily office operations, including scheduling, correspondence, and record-keeping to support staff
Coordinates logistics for meetings and special projects
Manages departmental communications, including responding to inquiries and facilitating information flow
Maintains compliance with university regulations, standards, and data privacy policies
Oversee office operations such as scheduling and communication
Assists in preparation of reports, proposals, and documentation required by university administration
Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure compliance with department and university goals
Supervises, trains, and evaluates the performance of assigned staff
Conducts onboarding, training, coaching, mentoring for new staff
Ensures quality staff are completing the required number of quality audits
Evaluates staff with consistent criteria and provides appropriate feedback to staff
Selects, supervises, trains, and evaluates performance of assigned staff
Prepares staff schedules and monitors and approves time worked
Organizes, coordinates, and performs clerical and administrative functions following established standards
Answers questions, provides information, and handles complaints for internal and external customers
Establishes and maintains filing systems including confidential documents
Plans and coordinates special projects
Collects and disseminates information for internal and external customers
Performs other related duties as assigned
Qualification
Required
Bachelor's degree
3 years of office management, administrative experience, or related field
Strong leadership and team management skills
Excellent organizational and multitasking abilities
Basic math skills
Advanced computer skills with wide knowledge of business software
Proficient in Microsoft Office
Detail oriented for accuracy of data and information
High level of professionalism and discretion
Preferred
Knowledge of quality assurance methodologies to drive efficiencies and best practices
Experience in quality monitoring
Previous contact center experience
Experience supervising staff
Knowledge of adult and family support program related policies and procedures
Experience working in social service and contact center operations
Company
University of Oklahoma
The University of Oklahoma is a public research university that provides variety of undergraduate and graduate programs in multiple fields.
1001-5000 employees
H1B Sponsorship
University of Oklahoma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (96)
2023 (83)
2022 (104)
2021 (87)
2020 (68)
Funding
Current Stage
Late StageTotal Funding
$35.4MKey Investors
US Department of Energy"US Department of Commerce, Economic Development Administation"Air Force Research Laboratory
2024-03-13Grant· $3.1M
2023-11-09Grant· $1.9M
2023-04-05Grant· $8.7M
Leadership Team
Mark Yeary
Co-Founder, Advanced Radar Research Center (ARRC)
Marcus Bowman
Deputy Athletic Director, CFO & Business Strategy
Recent News
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