First Student · 23 hours ago
Analyst Operations Support I
United States
Full-time
Remote
Entry, Mid Level
2+ years expFirst Student is a leading company in the transportation industry, committed to leveraging technology for operational efficiencies. The Analyst Operations Support I role focuses on ensuring compliance with wage and hour regulations while providing support across various locations to enhance customer satisfaction and operational performance.
Transportation
Responsibilities
Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies
Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilization
Prepare, analyze, present and maintain location Category data for performance reporting purposes
Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success
Work closely with Director Operations Support as a main resource and SME in current location and area performance
Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal
Engage other Operations Support team to provide locations with excellent service in data importing, training, and supporting customer facing tools
Qualification
Required
2-4 years related experience
Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication
Experience in leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals
Demonstrated ability to effectively and enthusiastically lead change
Sound business judgment as evidenced by the ability to set priorities and plans, escalate issues appropriately and drive for results
Preferred
Bachelor's degree (or equivalent)
Project management skill sets preferred
Ability to partner with operations with strong focus on client service
Company
First Student
First Student is a school bus operator, provides student transportation services. It is a sub-organization of FirstGroup.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Environmental Protection Agency
2024-01-08Grant
2021-04-23Acquired
Leadership Team
Beth Wilson
Project Services Manager/EA to the CEO COO & CCO
Joseph Schwaderer
Chief Financial Officer
Recent News
2026-01-11
2026-01-11
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