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Encore Consulting · 17 hours ago

Desktop Support Technician

Wisconsin, United States

Contract

Onsite

Entry Level

1+ years exp

Encore Consulting is seeking a Desktop Support Technician based in Madison, WI. The role involves providing technical support for modern computer hardware and operating systems while ensuring excellent customer service and communication with users.

Enterprise SoftwareConsultingInformation TechnologyCRM

No H1B

Responsibilities

Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support

Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users

Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)

Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues

Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures

Ability to work both independently and collaboratively within a team

Ability to accurately follow established policies, procedures, and documentation

Qualification

Windows 10/11MacOSCustomer supportTroubleshootingEagerness to learnPolicy adherenceActive listeningCommunication skillsTeam collaboration

Required

1-3 Years of experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support

Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users

Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)

Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues

Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures

Ability to work both independently and collaboratively within a team

Ability to accurately follow established policies, procedures, and documentation

Company

Encore Consulting

Founded in 2000, Encore Consulting Services, Inc.

Founded in 2000

Chicago, Illinois, USA

51-200 employees

http://www.encoreconsulting.com

Funding

Current Stage

Growth Stage

Leadership Team

Nancy Mauro

CFO

Peter Mauro

President & Founder

Recent News

Daily Herald

Encore Consulting Services, In...

2022-01-31

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