CGS (Computer Generated Solutions) · 13 hours ago
Customer Sales Representative
United States
Full-time
Remote
New Grad, Entry Level
$14/hr - $14/hrComputergeneratedsolutions is seeking a Customer Sales Representative in the Femtech / Wellness sector. In this role, you will connect with valued customers to provide exceptional service and support, while also identifying opportunities for process improvements.
Information Technology & Services
Responsibilities
Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions
Conduct outbound contacts via phone, email, or chat
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's policies and call guidelines
Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding
Document all customer interactions and inquiries in the designated service management (CRM) system
Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies
Continuously engage in training and development activities to expand knowledge of client programs, services, and policies
Continually look for and suggest process improvements that will benefit our customers
Other duties as requested
Qualification
Required
High school diploma or GED required
Proven experience in a customer service or contact center environment
Strong verbal and written communication skills with exceptional listening and comprehension abilities
Ability to effectively communicate with customers in a clear and concise manner
Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions
Ability to handle customer complaints and difficult situations with empathy and professionalism
Proficient computer skills and experience with customer relationship management (CRM) systems or similar tools
Strong attention to detail and organizational skills to ensure accurate documentation of customer interactions
Ability to handle multiple tasks simultaneously and meet performance targets and deadlines
Benefits
Medical
Dental
Vision
Company
CGS (Computer Generated Solutions)
For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services.
Founded in 1984
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Phil Friedman
CEO
Mark Tullio
Chief Marketing Officer
Recent News
2024-04-08
Company data provided by crunchbase