Medical Consulting Group · 12 hours ago
IT Support Specialist
Springfield, MO
Full-time
Onsite
Entry, Mid LevelMedical Consulting Group, LLC (MCG) is seeking a detail-oriented, customer-focused IT Support Specialist to support technology operations across client and internal environments. This role combines hands-on technical expertise with strong communication skills to ensure reliable, secure, and efficient technology performance.
ConsultingHealthcareAdvertisingHealth CareMedical
Responsibilities
Install, configure, and deploy computers, servers, network devices, and related peripherals (e.g., printers, scanners)
Support and maintain Windows operating systems, Microsoft 365 applications, and mobile devices including iOS
Troubleshoot and resolve hardware, software, and data-related issues through direct user support
Provide user assistance and training for standard business applications, including productivity, collaboration, and tools
Manage and prioritize help-desk tickets while maintaining accurate records, documentation, and updates within ticketing systems
Coordinate with vendors and service providers to implement technical solutions, resolve escalated issues, and support project-based work
Qualification
Required
Bachelor's degree in a technical field or equivalent experience preferred
Proven experience in IT support, technical troubleshooting, and customer-facing service delivery
Familiarity with Microsoft 365 administration and the ability to quickly learn healthcare-related or industry-specific software systems
Strong analytical and troubleshooting skills with a proactive approach to service quality and continuous improvement
Clearly explain technical concepts to non-technical users in a professional and approachable way
Provide training, guidance, and recommendations to end users on systems, tools, and best practices
Collaborate with internal staff, clients, vendors, and cross-functional teams to address issues and support successful technology operations
Requires full in‑office attendance; remote or hybrid work arrangements are not permitted
Ability to work evenings or weekends as needed based on project demands or support requirements
Travel required at times for client support, onsite troubleshooting, or project deployments
Ability to lift or move up to 50 lbs for equipment installation, configuration, and transport
Preferred
Experience working in healthcare or other highly regulated environments preferred
Benefits
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
Medical Consulting Group
Medical Consulting Group is a marketing and advertising company providing medical consultancy services.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-04-27Acquired
Leadership Team
Erin Malloy
Consultant - ASC Operations
Company data provided by crunchbase