Graves Customer Service Operator jobs in United States
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Becklar Monitoring · 10 hours ago

Graves Customer Service Operator

positionOgden, UT
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17.50/hr - $18/hr

Becklar Monitoring is a rapidly growing alarm monitoring company based in Ogden, Utah, dedicated to saving lives and protecting property. They are seeking a Graves Customer Service Operator to process alarm signals, dispatch authorities in emergencies, and assist alarm company partners while ensuring accurate documentation and ongoing training.

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Responsibilities

Process alarm signals quickly, accurately and professionally while managing stressful situations
Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties
Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly
Accurately document all responses for the alarm on the computer
Learn and use new software to complete multiple tasks
Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team

Qualification

Customer service experienceTyping 40 wpmNight shift availabilityWeekend availabilityTraining commitment

Required

Must be 18 years of age or older with a high school diploma or GED
Must be available to work a Graves/Night shift
Ability to type a minimum of 40 wpm
You must be willing to work 1 weekend day each week or every other weekend
You must be willing to work holidays
Ability to make a 6 month commitment to work here
Must be able to pass a 2 week fully-paid training class
Must be able to pass a pre-employment drug test and background check

Preferred

Prior customer service experience preferred

Benefits

Tuition reimbursement up to $1,000+/year.
Free mental health assistance & 401k match for all employees!
Company parties
Weekly pay days
Professional development

Company

Becklar Monitoring

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As the premier provider of critical event monitoring across North America, Becklar Monitoring is prepared to monitor any event, anytime, with speed, accuracy and exceptional service.
dateFounded in 2002
location
Ogden, Utah, USA
people-size201-500 employees
web-link
https://www.agmonitoring.com

Funding

Current Stage
Growth Stage

Leadership Team

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Justin Bailey
President
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