Cypress HCM · 2 days ago
Project Manager, Workforce Productivity, 2688-1
United States
Contract
Remote
Mid Level
$80/hr - $90/hr
3+ years expCypress HCM fosters a high-performance environment emphasizing creativity, innovation, and accountability. The Workforce Productivity Project Manager will oversee operational tasks and support critical initiatives to stabilize workload and enhance team efficiency.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Lead planning, coordination, and execution of Workforce Productivity projects and workstreams, from scoping through delivery
Provide near-term capacity to support team members on leave and stabilize workload across the Workforce Productivity team
Create and manage project plans, timelines, and milestones; track progress, risks, and dependencies across multiple workstreams
Drive alignment on priorities, scope, and deliverables with the core team and cross-functional partners
Maintain organized records of work, templates, and assets to enable reuse and reduce redundancy across the team
Own day-to-day execution-heavy, task-based work to reduce operational load for the core team
Create, maintain, and execute launch and change checklists to ensure smooth, consistent rollouts
Support delivery of key initiatives, including CSAT improvements, QSRs, and Portfolio Review activities and artifacts
Continuously improve documentation, checklists, and processes for clarity, consistency, and ease of use
Draft, update, and manage runbooks, process documentation, FAQs, and knowledge base content
Develop and maintain training materials and assets (decks, job aids, guides) to support change adoption
Coordinate and send internal communications related to launches, changes, and process updates
Gather inputs from subject matter experts and translate them into clear, usable documentation and assets
Partner with cross-functional teams (e.g., Operations, CX/CS, Enablement, Support/Sales) to align on timelines, requirements, and deliverables
Pull data from existing dashboards or reports (e.g., CSAT, QSRs, portfolio metrics) and summarize findings for use in reviews and communications
Provide regular status updates, risk/issue visibility, and recommendations to the Workforce Productivity leadership and core team
Qualification
Required
3–5+ years of experience in project management, program management, business operations, or enablement, preferably in a fast-paced environment
Demonstrated success managing multiple concurrent projects with clear timelines, milestones, and stakeholder alignment
Proven ability to manage execution-heavy, task-based work and drive initiatives from planning through execution
Strong operational execution skills with experience creating and maintaining: Launch/change checklists, Runbooks and process documentation, FAQs, knowledge base content, and how-to guides, Training assets (decks, job aids, quick reference materials)
Excellent written and verbal communication skills; able to draft clear, concise internal communications for different audiences
Experience working cross-functionally with operations, enablement, and/or customer-facing teams
High level of organization, attention to detail, and follow-through; reliably drives tasks and projects to completion with minimal oversight
Comfort working with basic metrics and dashboards (e.g., CSAT, QSRs, performance or portfolio metrics) to pull data and summarize insights
Strong process thinking: able to translate ambiguous workflows into structured steps, checklists, and repeatable processes
Bias for action and ownership mindset; proactively identifies gaps, clarifies requirements, escalates risks, and closes loops
Comfortable working in a fast-paced, ambiguous environment with changing priorities and multiple stakeholders
Preferred
Experience in Workforce Productivity, Workforce Management, CX/CS Operations, or Sales/Support Enablement
Familiarity with project and documentation tools (e.g., Asana/Jira/Smartsheet, Confluence/Notion/SharePoint, Slack/Teams)
Formal project management training or certification (e.g., PMP, Scrum Master) is a plus but not required
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase