Ice Miller LLP · 2 days ago
Marketing and Experience Data Analyst
Indianapolis, IN, US
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expIce Miller LLP is seeking a detail-oriented and tech-savvy professional to support the firm’s ongoing marketing data quality, knowledge management, and business development initiatives. The role involves maintaining accurate information in the firm's CRM system, performing data stewardship duties, and assisting in various marketing projects. Ideal candidates will have strong analytical skills and experience in CRM or related data systems within a professional services setting.
ConsultingLegal
No H1B
Responsibilities
Perform data stewardship duties to assist in the maintenance of company and contact data in the firm's CRM system. These duties include researching/enriching data, accurately identifying and resolving duplicates, cleansing and conforming contact data to the firm's standards, processing record changes (including those generated by ERM), and maintaining key additional information such as employee and alumni data points among others
Perform data stewardship duties to assist in the maintenance of experience data in the firm’s Knowledge Management (Experience) system. These duties include duplicate management and cleansing experience data to the firm’s standards
Exporting, analyzing, and reporting data for business development efforts; assisting in audit and data clean-up projects
Maintain detailed documentation of data quality issues, resolution steps, and quality metrics to support transparency and continuous improvement
Working with Marketing Technology team and IT to prepare for various upgrades to platform(s), including testing, documentation, and research
Working on special projects as needed, including sending out email marketing campaigns using our e-marketing platform
Provide timely assistance to staff inquiries, across a range of issues
Address concerns with CRM & KM system(s) and data management as they arise, bringing complex issues and firm feedback to senior managers, as necessary
Assist in training for attorneys, paralegals, and legal secretaries in the use of Experience software
Qualification
Required
2-5 years of experience in IT, Marketing, Knowledge Management, or a related field
5 years of relevant experience in a legal or professional services environment in lieu of Bachelor's degree
Possess detailed planning and organizational skills
Proficient in a wide range of technologies
Experience with data management applications and database administration
Knowledge of standard CRM or Experience Systems such as DealCloud, Salesforce, Dynamics, Foundations, and ERM Systems such Intapp Relationships/Gwabbit
Strong verbal, written communication, organizational and technical skills
Customer service skills to work with attorneys and staff at all levels
Experience responding to ad-hoc requests, developing analysis, and producing reports
Candidates must have permanent authorization to work in the United States
Preferred
BS/BA degree preferred
Experience with data analysis systems preferred (e.g. PowerBI, Tableau, or SSRS)
Benefits
Paid time off
Health insurance
Vision and Dental Insurance
401k (with an employer match)
Life insurance
And many others.
Company
Ice Miller LLP
Built on a foundation of legal service more than a century long, Ice Miller remains committed to helping our clients stay ahead in a changing world.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchell Hopwood
Chief Operating Officer
A.J. Hensel
Litigation Partner
Recent News
bloomberglaw.com
2025-11-11
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